Manager Service - Program Management Office - Remote

Manager PMO - Remote

The Services Engineering Manager for Endpoint Services is a strategic delivery leader responsible for orchestrating complex, enterprise-wide initiatives across endpoint computing, data platforms, mobile services, and enterprise print. This role ensures that Endpoint Services deliver measurable outcomes through disciplined program execution, agile delivery, and strong PMO practices.

Operating in a highly matrixed healthcare environment, this leader partners closely with Service Engineers, software engineers, architects, product owners, clinical stakeholders, and business leaders to translate strategy into executable roadmaps, sprint plans, and results. The role balances speed, quality, and safety in an always-on clinical environment.

This position requires a leader who can thrive in ambiguity, bring structure where it does not exist, and coach teams toward agile maturitywhile ensuring programs stay aligned to caregiver experience, operational stability, and enterprise priorities.

Program & Portfolio Leadership

• Own the endpoint services program portfolio, spanning data, endpoints, mobile, and print services.
• Translate enterprise and business strategy into clear, prioritized roadmaps with defined outcomes and success metrics.
• Manage cross-program dependencies, risks, and tradeoffs across multiple teams and workstreams.
• Provide executive-ready reporting on progress, risks, financials, and outcomes.

Agile Delivery & Sprint Management

• Lead delivery using Agile and hybrid Agile/PMO models, ensuring consistent execution across sprint-based teams.
• Partner with product owners and engineering leaders to plan and manage:
• Sprint goals and backlogs
• Program increments
• Release milestones
• Ensure teams are delivering value incrementally while maintaining operational stability.
• Drive continuous improvement in sprint predictability, throughput, and delivery confidence.

Governance, Planning & Execution

• Establish and maintain program governance, including intake, prioritization, sequencing, and change management.
• Develop and manage integrated plans addressing scope, timeline, dependencies, and resourcing.
• Proactively identify delivery risks and lead mitigation strategies before they impact caregivers or patients.
• Ensure alignment between operational work, technical debt, and strategic initiatives.

Cross-Functional & Clinical Partnership

• Act as the primary coordination point between Endpoint Services, clinical operations, IS partners, and vendors.
• Translate clinical and business needs into executable program plans.
• Ensure delivery decisions consider caregiver workflows, patient care impact, and regulatory constraints.

Leadership, Coaching & PMO Maturity

• Serve as a leader and coach, raising the bar on program management discipline and agile practices.
• Mentor program managers and delivery leads across Endpoint Services.
• Drive consistency in planning artifacts, reporting, and execution standards.
• Bring clarity, accountability, and momentum to complex, ambiguous initiatives.

Essential for success

• Significant experience leading large-scale programs in a complex enterprise environment.
• Strong background in Agile delivery, including sprint-based execution and roadmap planning.
• Experience managing programs that span infrastructure, software, and service operations.
• Proven ability to communicate effectively with both technical teams and executive stakeholders.
• Demonstrated success managing dependencies, risks, and competing priorities.
• Comfort operating in highly regulated or mission-critical environments.

Providence caregivers are not simply valued they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's degree in computer engineering, Computer Science, Mathematics, Engineering.
• 6 years of related experience.
• 4 years of experience leading technical teams in a complex and fast-moving environment.
• Strong experience in leveraging the power of data and metrics to drive behavior, process and priority decisions across the team and IS (Information Services).

Preferred Qualifications:

• Experience in healthcare IT, clinical systems, or endpoint services.
• Familiarity with endpoint platforms, digital workplace services, mobile, or enterprise print.
• Experience working with vendors and managed service partners.
• Formal training or certification in Agile, SAFe, or Program Management disciplines.
• Experience building or maturing PMO practices within an agile organization.
• Familiarity with ServiceNow and ADO

Salary Range by Location:

AK: Anchorage: Min: $65.83, Max: $103.93

AK: Kodiak, Seward, Valdez: Min: $68.62, Max: $108.34

California: Humboldt: Min: $68.62, Max: $108.34

California: All Northern California - Except Humboldt: Min: $76.99, Max: $121.55

California: All Southern California - Except Bakersfield: Min: $68.62, Max: $108.34

California: Bakersfield: Min: $68.62, Max: $108.34

Montana: Except Great Falls: Min: $53.00, Max: $83.68

Montana: Great Falls: Min: $50.21, Max: $79.27

Oregon: Non-Portland Service Area: Min: $61.37 Max: $96.89

Oregon: Portland Service Area: Min: $65.83, Max: $103.93

Texas: Min: $50.21, Max: $79.27

Washington: Western - Except Tukwila: Min: $68.62, Max: $108.34

Washington: Southwest - Olympia, Centralia: Min: $65.83, Max: $103.93

Washington: Clark County Washington: Min: $65.83, Max: $103.93

Washington: Tukwila: Min: $68.62, Max: $108.34

Washington: Eastern: Min: $58.58, Max: $92.48

Washington: Southeastern: Min: $61.37 Max: $96.89

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As