Student Services Coordinator

Job Title

Coordinates a variety of student success services, initiatives and programs to fully implement core matriculation services on campus.

Receives limited direction from appropriate supervisor; refers only unusual decisions to supervisor. May provide technical and functional direction to assigned student workers.

The following duties are typical for this classification:

1. Coordinates an array of student success services that provide a pathway to degree/certificate completion and retention which includes, but not limited to, coordinating new student orientation, assessment, outreach, coordinates retention of current and prospective students, and follows up with students who are on probation.
2. Coordinates student success services to prospective, new and continuing students in specialty fields, such as assessment, career and/or educational planning, registration, financial aid and scholarships, Extended Opportunities and Services (EOP&S), foster youth services, veterans, and/or other areas within student services.
3. Assists students in determining program eligibility and obtaining information required to develop student educational, financial and career plans.
4. Processes applications and forms according to established procedures; request transcripts, records and other information needed to determine status of applications and forms. Adhere to the requirements of FERPA as it applies to student records.
5. Analyzes student data and certify eligibility for program participation as required; interpret, apply and explain complex rules, regulations, requirements and restrictions.
6. Coordinates student and MIS data collection to assist students with scheduling participation in student success programs.
7. Facilitates and interprets assessment tests and assessment instruments; analyze alternative courses of action and assists students in developing appropriate plans.
8. Communicates with academic/career counselors, student service personnel, business leaders, social service agencies, community resources, educational institutions and others to coordinate outreach activities, workshops, and/or exchange information and refer students for further assistance.
9. Maintains current knowledge of a variety of complex regulations, requirements and policies related to assigned specialty area.
10. Prepares and maintain records, reports, lists and files related to assigned function.
11. Develops forms, spreadsheets, databases, handbooks, manuals and other written materials to support student access and support services.
12. Collaborates with classified staff and student workers in other departments to provide referrals or assistance to students or prospective students with various processes and activities.
13. Coordinates and/or attends activities and events on or off campus as a representative of the college in relation to its student success initiatives.
14. Performs other duties related to the primary job duties.

Core competencies:

• Analyzing and Interpreting Data
• Customer Focus
• Reading Comprehension
• Professional and Technical Expertise
• Critical Thinking
• Attention to Detail
• Using Technology
• Team Work/Involving Others
• Writing
• Adaptability
• Innovation
• Listening
• Legal and Regulatory Navigation
• Professional Integrity and Ethics
• Valuing Diversity

Qualifications

Education/Training: A Bachelor's degree in Business, Management, Social Sciences or Human Services from an accredited college or university.

Required Experience: Three (3) years of increasingly responsible experience in student services or related field.

Equivalency Provision: In the absence of a Bachelor's degree in Business, Management, Social Sciences or Human Services from an accredited college or university, an Associate's degree in Business, Management, Social Sciences or Human Services from an accredited college or university and five (5) years of increasingly responsible experience in student services or related field is qualifying.

Desired qualifications:

• 3 years of experience independently managing a high-volume workload while meeting all deadlines with minimal supervision.
• 5 years in a frontline or high-volume service role, with a proven track record.
• 5 years of experience handling highly regulated data, system entries, or records.
• 3 years of experience managing strict reporting schedules, with a consistent history of meeting weekly, monthly, or annual deadlines.
• 3 years of experience in operational roles.

Physical Demands and Working Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting with some travel as needed. Evening hours.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to frequently lift, carry, push, and/or pull light to moderate amounts of weight up to 25 pounds; to occasionally lift, carry, push, and/or pull heavier amounts of weight with or without assistance; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.

Hearing: Hear in the normal audio range with or without correction.

Employment Requirements

The person selected for hire will be required to complete the following pre-employment requirements:

• Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate.
• Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement)
• Tuberculosis (TB) risk assessment
• Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see job posting qualifications section for details).

Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's Administrative Procedures and Board Policies.