We're seeking a future team member for the role of Vice President, DevOps Production Services to join our Production Services Application Support team. This role is located in New York, NY, Pittsburgh, PA, Jersey City, NJ or Lake Mary, FL.
We are seeking a highly skilled professional with strong experience in Production Application Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms.
In this role, you'll make an impact in the following ways:
Provide L2/L3 production support for enterprise applications and ensure platform stability, resiliency, and availability.
Monitor application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools.
Investigate, troubleshoot, and resolve production incidents within defined SLAs.
Perform root cause analysis (RCA) for recurring issues and drive permanent fixes.
Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response.
Coordinate with development, infrastructure, database, network, and business teams for issue resolution.
Support application deployments, change requests, weekend releases, and post-release validations.
Maintain incident, problem, and change records in service management tools.
Drive continuous service improvement through automation, process optimization, and proactive monitoring.
Participate in on-call support and major incident management as required.
Prepare operational reports, service health summaries, and stakeholder communications.
Write and analyze SQL queries for data validation, issue investigation, and production troubleshooting.
Use Unix/Linux commands and scripting for application support, log reviews, file handling, and system-level troubleshooting.
Leverage Splunk extensively for log analysis, issue diagnosis, trend identification, alerting insights, and dashboard creation.
To be successful in this role, we're seeking the following:
Proven experience in production application support for business-critical applications.
Strong understanding of incident management, problem management, and change management processes.
Strong SQL skills for querying, troubleshooting, and data analysis in production environments.
Extensive hands-on experience with Splunk for log analysis, search creation, troubleshooting, monitoring, and dashboard development.
Strong Unix/Linux skills for navigating servers, reviewing logs, troubleshooting jobs/processes, and supporting application runtime environments.
Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support.
Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.
Ability to analyze application, infrastructure, and integration issues across distributed systems.
Experience supporting applications in cloud and/or on-prem environments.
Familiarity with scripting and troubleshooting middleware/interfaces.
Strong knowledge of release support, service recovery, and operational governance.
Ability to work in a high-pressure environment with strong ownership and accountability.
Demonstrated ability to ramp up quickly on new applications, platforms, and support processes, with strong learning agility and immediate contribution in a fast-paced production environment.
Much Preferred Skills
Azure Cloud experience preferred.
Knowledge of automation/scripting using Python, Shell, or PowerShell.
Exposure to DevOps / SRE practices, CI/CD pipelines, and observability tooling.
Strong communication skills with the ability to provide concise incident and executive status updates.
Vice President, DevOps Production Services • Pittsburgh, PA, United States
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