Role Overview:
Job Summary
We are looking for an experienced Veeva Application Support Engineer to manage and support Veeva platform applications (Quality, RIM, Clinical, Vault, etc.) deployed across multiple global manufacturing plants and business units.
This role will ensure high system availability, regulatory compliance, and seamless user experience, while driving continuous improvement and supporting global operations.
Key Responsibilities:
Application Support & Operations
Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as required)
Troubleshoot and resolve incidents, service requests, and problem tickets within SLA timelines
Perform root cause analysis (RCA) and drive preventive actions
Monitor system health, performance, and data integrity
Platform Management (Veeva Vault / Suite)
Support core Veeva modules such as:
o Veeva Vault Quality (QMS, Deviations, CAPA, Change Control)
o Veeva Vault RIM / Regulatory
o Veeva Clinical / Safety (if applicable)
o Manage User access & security (roles, permissions)
o Manage Workflows and lifecycle configurations
o Manage Document and data management
Enhancements & Configuration
Configure and enhance:
o Workflows, forms, and business rules
o Object configurations and metadata
o Reports and dashboards
Support release management (monthly Veeva releases) and impact assessments
Validate changes through sandbox testing and promotion to production
Integration & Data Management
Support integrations with:
o ERP systems (SAP)
o MES / Manufacturing systems
o LIMS (LabVantage, etc.)
o External regulatory systems
Handle API integrations, data migrations, and interface monitoring
Ensure data consistency and integrity across systems
Compliance & Validation
Ensure compliance with:
o GxP, GMP, FDA regulations
o 21 CFR Part 11 / Annex 11
Support CSV (Computer System Validation) activities:
o IQ/OQ/PQ documentation
o Audit readiness and inspections
Maintain audit trails and documentation standards
Release & Change Management
Coordinate Veeva quarterly/monthly releases:
o Impact assessment
o Regression testing
o Deployment coordination
Participate in CAB (Change Advisory Board) reviews
Maintain change control documentation
Stakeholder & Vendor Management
Collaborate with:
o Global Quality, IT, and Manufacturing teams
o Site SMEs across 100+ plants
o External vendors (Veeva support)
Drive business requirement gathering and solution design
Provide user training and knowledge transfer
Continuous Improvement
Identify opportunities for:
o Process standardization across plants
o Workflow automation
o System performance optimization
Develop and maintain KB articles, SOPs, and user guides
Mandatory skills:
Education
Bachelor's degree in computer science, Engineering, or related field
Technical Skills
Hands-on experience with:
o Veeva Vault (Quality / Clinical / RIM)
Strong understanding of:
o Cloud-based SaaS platforms
o Configuration (workflows, objects, lifecycles)
Experience with:
o API integrations (REST/SOAP)
o Data migration and validation
o Reporting tools
Functional Knowledge
Strong understanding of:
o Pharma Quality processes (Deviation, CAPA, Change Control)
o Regulatory requirements
o Manufacturing plant operations
________________________________________
Experience Required
5+ years of experience in:
o Veeva application support / administration
o Pharma / Manufacturing domain
Experience supporting large-scale global deployments (50+ sites) preferred
________________________________________
Soft Skills
Strong problem-solving and analytical skills
Ability to work in global, cross-functional teams
Excellent communication and stakeholder management
Ability to handle multiple priorities in a fast-paced environment
________________________________________
Nice-to-Have
Experience with:
o LabVantage mo