Account Manager, NOBLEIQ

WHO WE ARE

Noble IQ delivers complete, mission-ready solutions that combine technology, training, and technical services, so your team is prepared to perform where it matters most.

POSITION SUMMARY

The Account Manager is responsible for leading procurement efforts while attaining sufficient margins to elevate company profitability, overseeing various procurement channels, developing relationships with customers and vendors, and working to achieve set revenue and margin targets. This position is responsible for engaging customers and fulfilling their requirements through monitoring bid boards, communicating effectively with customers regarding quote requests via phone and email, developing relationships with repeat customers, and maintaining an active pipeline. The Account Manager is expected to be professional and well-educated on the products and solutions they are providing to our customers, and have command of all relevant company policies.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
In order to perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

Essential Functions Statements

● Conduct procurement functions exercising good judgment and discretion independently and with minimal supervision.

● Evaluate and understand financial and profitability implications of all potential customer transactions.

● Interpret and apply all relevant company policies.

● Engage with customers and vendors about products, prices, availability, product uses, and credit terms using various communication tools.

● Conduct continuing market research on specific channels of business and assist in developing territory strategy, vendor relations, and dealer of record.

● Recommend products to customers, based on a customer’s mission type, needs, and interests.

● Quote prices, credit or contract terms, warranties, and delivery dates in a deadline-driven environment.

● Utilize ERP system for processing orders.

● Enter all quotes, customers, and opportunities into Salesforce and maintain a pipeline.

● Consult with customers and vendors after sales or contract signings to resolve problems and to provide ongoing support.

● Provide customers with product samples and catalogs.

● Develop a marketing strategy to access new contacts within the existing account base.

● Achieve company sales and margin objectives.

● Respond to undriven-preferred vendor opportunities on the TLS SOE and FESE contracts prior to bid deadlines.

● Communicate with the Regional Sales team to provide them with leads in their areas from bid boards or incoming inquiries.

● Monitor all bid boards for opportunities within the assigned market segment. Sites to include DIBBS, GSA Ebuy, Unison, and SAM.gov.

POSITION QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

● Ability to exercise sound discretion and judgment.

● Ability to independently make decisions regarding procurement matters taking into account financial impact.

● Ability to organize and manage multiple priorities in a deadline-driven environment.

● Excellent communication skills both written and verbal across all business levels.

● Solid understanding of assigned sales markets as well as company objectives and goals.

● Ability to build rapport and credibility with colleagues, customers, and suppliers.

● Customer service focused with the ability to manage difficult customer situations.

● Ability to manage and comply with deadlines.

EDUCATION AND EXPERIENCE

● Bachelors Degree or related field or work equivalent.

● Government sales and Federal contracting experience is a plus.

COMPUTER SKILLS

● MS Office Suite or comparable software, internet search capability, and database creation/entry.

● Understanding and experience in Enterprise Resource Planning (ERP) software.

● SalesForce experience is a plus.

PHYSICAL & WORK ENVIRONMENT

● Work Arrangement: Hybrid — combination of remote work and regular presence in office.

● Travel: Limited.

● Physical Requirements: Prolonged periods of sitting and computer work; must be able to communicate effectively in virtual and in-person settings.

Equal Opportunity Statement:

Noble provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected category in accordance with applicable federal, state, and local laws. Noble complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.