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Applied Innovation
Printer Hardware Helpdesk Technician - Southfield MIApplied Innovation • Southfield, MI, US
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Printer Hardware Helpdesk Technician - Southfield MI

Printer Hardware Helpdesk Technician - Southfield MI

Applied Innovation • Southfield, MI, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Applied Innovation is seeking a dependable and motivated Printer Hardware Helpdesk Technician to join our team in a full-time, Monday–Friday role from 8:

  • 00 AM to 5:00 PM.
  • In this role, you will provide phone based technical support, helping customers diagnose and resolve printer and copier hardware issues quickly and effectively.
  • The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a passion for delivering exceptional customer service.
  • Success in this role requires the ability to confidently support a wide range of printer and copier brands and models while providing timely, accurate, and professional technical assistance.

Duties and Responsibilities:

  • Provide phone-based technical support for printer and copier hardware issues.
  • Diagnose, troubleshoot, and resolve printer, copier, and multifunction device problems remotely.
  • Guide customers through repair procedures, maintenance tasks, and operational troubleshooting.
  • Document support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
  • Escalate complex issues to appropriate technical teams when necessary.
  • Maintain a high level of customer satisfaction through timely, professional, and effective support.
  • Stay current on printer and copier technologies, products, and troubleshooting techniques.
  • Collaborate with internal teams to identify recurring issues and recommend process improvements.
  • Assist in the development and maintenance of technical documentation, knowledge base articles, and support resources.
  • Meet established service level agreements (SLAs) and performance expectations. Perform other duties as assigned.

Minimum Qualifications:

  • To perform this position successfully, an individual must be able to perform each job duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skills, and abilities required.
  • Strong knowledge of printer, copier, and multifunction device hardware.
  • Proven troubleshooting and problem-solving skills related to printer/copier hardware and software.
  • Experience supporting a variety of printer and copier manufacturers and models.
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
  • Ability to work independently with minimal supervision.
  • Proficiency with Microsoft Office and ticketing or customer relationship management systems.
  • Understanding and alignment with the organization’s core values.

Education/License/Experience Requirements:

  • High School Diploma or equivalent education required.
  • Factory certifications (Canon, Ricoh) preferred but not required.
  • Knowledge of print drivers and basic network communication is helpful.
  • Prior field service or technical repair experience is a plus but not required.

What We Offer:

  • Competitive pay.
  • Paid holidays, PTO, plus 1 personal holiday.
  • Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage. 401(k) plan with company match.
  • Opportunities for career growth and advancement within a growing, family-owned business.
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Printer Hardware Helpdesk Technician - Southfield MI • Southfield, MI, US

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