Patient Experience Ambassador - Healthcare

REAL Food re-fined.

Patient Experience Ambassador - Healthcare | Location: Fresno, CA 93721

Compensation: $23.50 per hour| Full-Time

Schedule: Monday-Friday: 8:00-4:30pm, no mandatory holiday shifts.

Job Summary

We are seeking a Patient Experience Ambassador to help create exceptional dining and hospitality experiences for patients and their families. As a key member of the patient experience team, you'll build meaningful connections through daily interactions, support individualized meal experiences, and serve as a trusted resource for patient dining needs. This role is ideal for a compassionate, service-oriented professional who is passionate about enhancing well-being through genuine hospitality, personalized service, and our commitment to REAL food.

What You'll Do

• Conduct new admission visits and patient rounding to build meaningful connections and ensure a positive dining experience.
• Gather, document, and communicate patient feedback, preferences, and service concerns to support continuous improvement.
• Monitor patient satisfaction metrics and identify opportunities to enhance service and hospitality.
• Collaborate with nursing, clinical, and food service teams to support individualized patient needs and service recovery efforts.
• Share patient experience insights during team meetings and contribute to action plans that improve satisfaction and engagement.
• Support Unit Host programs through observations, audits, and coaching opportunities.
• Maintain accurate records, rounding logs, and patient experience documentation.
• Promote a culture of hospitality, service excellence, and accountability throughout assigned units.
• Partner with leadership to support patient satisfaction initiatives and operational goals.
• Perform other duties as assigned.

What You Will Bring

• High school diploma or equivalent required.
• 2–4 years of customer service, hospitality, healthcare, or patient-facing experience preferred.
• Proven ability to resolve concerns with professionalism, empathy, and sound judgment.
• Strong communication, interpersonal, and relationship-building skills.
• Excellent organizational skills with the ability to manage multiple priorities independently.
• Passion for hospitality, patient satisfaction, and service excellence.
• Ability to maintain professionalism, confidentiality, and accountability in a healthcare environment.
• Leadership experience and experience working with volunteers are a plus.
• Commitment to continuous learning and staying current on patient experience best practices.
• Ability to pass a criminal background check and drug screen.

Physical and Sensory Requirements

This role requires frequent standing and walking, with regular bending, twisting, kneeling, and squatting throughout the workday. Occasional reaching, climbing, and crawling may be required. Team members must be able to regularly lift, carry, push, and pull up to 25 pounds while performing daily responsibilities. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Reasonable accommodations are available for individuals with disabilities.

At Thomas Cuisine, our people are purposeful. They care about food and quality and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well-being of our healthcare community.

What We Offer!

Life/Work Integration

• Paid Bereavement Leave
• Paid Parental Leave
• Paid Baby Bonding Leave
• Paid Elder Care Leave
• Paid Time Off (Accrued)
• Holiday Premium Pay

Health & Wellness

• 3 Medical Plans (Blue Cross)
• Prescription, Dental, and Vision Coverage
• Reimbursed Wellness Massages (Portion of cost)
• Voluntary HSA with Company Match
• Voluntary FSA
• Free Employee Assistance Program (Behavioral Health Support)
• Access to Wellness Initiatives (Fitness Memberships, etc.)

Financial Wellness

• 401(k) Retirement Plan with Company Match
• Company-Paid Basic Life Insurance
• Company-Paid Accidental Death & Dismemberment (AD&D) Policy
• Voluntary Short-Term Disability
• Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D

Plus

• A supportive, collaborative work environment
• Opportunities for growth

Who We Are

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well-being of our growing community.

Our commitment to you

At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

REAL Food | Genuine Service | Enduring Relationships