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Axelon Services Corporation
Desktop SupportAxelon Services Corporation • Stow, MA
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Desktop Support

Desktop Support

Axelon Services Corporation • Stow, MA
30+ days ago
Salary
$40.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description

Job Title: Desktop Support

Location: Stow, MA

Duration: 5 Months

Pay: $40/hr

Summary:

  • AV Desktop Support to the Massachusetts Firefighting Academy
  • 3 days a week, 4 hours per day

Responsibilities:

  • Update all laptops in classrooms, screen cast devices, and other electronics for delivery (e.g., cameras, portable projectors)
  • Ensure all laptops are updated, charged, browser history cleared, and prepared for testing; verify testing links work
  • Update and check all AV kits, replace missing or damaged materials, work with IT to remove incorrect profiles, clear browsing history, and ensure devices are updated and cleaned
  • Maintain and log history, device assignment tracking for all company devices
  • Support SharePoint and Teams interface issues and requests, resolve access issues, and problem-solve sharing blocks
  • Assist contractors with authentication and access issues
  • Provide immediate support for login and access issues for full-time and contract staff while an IT ticket is processed
  • Offer additional problem-solving support for Teams, SharePoint, OneDrive, Cognito, QM, LMS, Adobe, etc.
  • Provide basic O365 support and usage assistance
  • Support login and access issues on multiple devices
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Desktop Support • Stow, MA

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