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Louisiana State University (LSU)
Continuing Education Coach 1, 2, or 3Louisiana State University (LSU) • Baton Rouge, LA, United States
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Continuing Education Coach 1, 2, or 3

Continuing Education Coach 1, 2, or 3

Louisiana State University (LSU) • Baton Rouge, LA, United States
21 days ago
Job type
  • Full-time
Job description

Continuing Education Coach 1, 2, or 3

The Enrollment Coach plays a critical role in prospective learners' recruitment and registration processes, serving as the point of contact for designated CE programs. The Enrollment Coach must be familiar with successful marketing practices and possess a naturally enthusiastic and persuasive manner to recruit learners successfully. In a team-oriented environment, the Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, Professional Development, Community Programs, and the larger OCE recruitment and retention teams.

Job Responsibilities:

  • Student Recruitment: Recruits and engages by responding to incoming requests (i.e., phone calls, emails, web-based interest forms). Ensures that targeted response times and accuracy guidelines are consistently met via a multichannel approach. Runs and processes reports to ensure a seamless experience for active and prospective learners. Proactively interacts with prospects at every stage of the recruitment pipeline, to transform prospective learners into enrolled CE students. Tier 1 will support enrollment goals by meeting daily outreach metrics, taking ownership of student issues, and consistently asking for feedback and coaching.
  • Database Management: Utilizes technology systems to track the recruitment of prospective learners, including a CRM, registration platform, and other systems. Proactively manages a personal database of leads to meet recruitment goals across an offering of Continuing Education courses, certificates, and student pathways.
  • Generalized Customer Service: Provides generalized support and registration assistance to Continuing Education learners and customers outside assigned student populations. Some tasks may include telephone registration assistance for learners or partnered companies and email distribution.
  • Miscellaneous: Participates in continual professional development, working to ensure high levels of customer service excellence. Other duties may be assigned to assist in the overall success of the division.

Minimum Qualifications:

  • Bachelor's degree with 0-1 years of professional experience in recruitment, sales, customer service or related field.
  • LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications:

  • Master's degree with 1+ years of professional experience in recruitment, sales, customer service or related field.
  • Higher education or Continuing Education experience preferred. Online learning experience preferred. Ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds.

Additional Requirements:

  • Operation Essential Personnel - This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.
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Continuing Education Coach 1, 2, or 3 • Baton Rouge, LA, United States

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