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LaBine and Associates
Desktop SupportLaBine and Associates • San Francisco, CA, United States
Desktop Support

Desktop Support

LaBine and Associates • San Francisco, CA, United States
30+ days ago
Job type
  • Full-time
Job description

Key Responsibilities:

  • Deskside and remote technical support for company users.
  • Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs).
  • Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
  • Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
  • Support software applications.
  • Set up and support new employee workstation.
  • Maintain accurate documentation of incidents, assets, and resolutions.

Qualifications:

  • Associate degree in Information Technology or an equivalent combination of education and experience.
  • 6+ years of desktop support experience
  • Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
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Desktop Support • San Francisco, CA, United States

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