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Support CoordinatorHealthfirst • Remote, Connecticut, United States
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Support Coordinator

Support Coordinator

Healthfirst • Remote, Connecticut, United States
16 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Assisting care/case managers with non-clinical activities such as creating cases and events
  • Managing authorizations
  • Providing telephonic outreach to members, providers and community-based organizations
  • Handling member mailings
  • Faxing clinical requests and Individual Health Care Plans on behalf of the care/case managers
  • Providing excellent quality customer service to members and/or providers relating to authorization updates and scheduling appointments
  • Managing a large volume of tasks and caseloads from multiple queues
  • Building sustainable relationships of trust through open communication with internal and external customers
  • Documenting accurate member information in compliance with internal procedures
  • Complying with HIPAA requirements and maintaining Protected Health Information (PHI) confidentiality

Requirements:

  • High School diploma or GED from an accredited institution
  • Prior experience in a customer service environment
  • Working experience in a fast-paced environment
  • Proficient in Microsoft Office Suite applications including Excel, Word, and Outlook
  • Language preferences - Spanish, Russian, French, Creole, Mandarin, Cantonese
  • Knowledge of medical terminology
  • Experience in managed care or other area of the healthcare industry working in a Call Center environment or Care/Case Management Department
  • Experience navigating multiple technologies including a Customer Relationship Management System

Benefits:

  • medical, dental and vision coverage
  • incentive and recognition programs
  • life insurance
  • 401k contributions
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Support Coordinator • Remote, Connecticut, United States

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