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Argyle Infotech
SAP Application Management Services Lead (AMS)Argyle Infotech • San Mateo, CA, United States
SAP Application Management Services Lead (AMS)

SAP Application Management Services Lead (AMS)

Argyle Infotech • San Mateo, CA, United States
15 hours ago
Job type
  • Full-time
Job description

SAP Application Management Services Lead (AMS)

Foster City, CA (Onsite)

Contract Role

Rate: $85 on C2C

Our rate: $72/hr on C2C/$68/hr on W2 Client: ZOOX

Job Description

We are looking for a skilled and proactive SAP Application Management Services Lead who will play a pivotal role in developing and maintaining robust partner relationships, with a primary focus on SAP modules (FICO, MM, QM, PP, EWM, TM, EAM, PM, Ariba). Key Responsibilities:

  • Serve as the Internal Client Partner and ensure the AMS Partner delivers on clients requirements outlined in the Statement of Work (SOW).
  • Collaborate closely with the AMS Partner to establish and maintain strong practices aligned with client's values.
  • Focus on service quality, service availability, and operational capability in conjunction with relevant processes and performance management.
  • Conduct periodic reviews with the AMS Partner, including weekly burn reports, monthly trends/KPI reviews, and quarterly business reviews (QBRs).
  • Manage the development and maintenance of AMS system documentation, procedures, and standards.
  • Handle escalations and communicate effectively with stakeholders to address concerns and ensure satisfaction.
  • Maintain the integrity of the development, test, and production environments associated with each application.

Required Qualifications:

  • 8+ years of experience with SAP Application Management Services (AMS).
  • 5+ years of SAP Functional experience in any supply chain modules.
  • Strong acumen to understand business needs and manage services in a dynamic environment.

Preferred Skills:

  • Knowledge and experience with SLAs, OLAs, and Contracts in insourced or outsourced environments.
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SAP Application Management Services Lead (AMS) • San Mateo, CA, United States

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