Parts Warehouse Lead

Description

This position is responsible for assuming leadership roles and assisting in the successful daily management of the parts warehouse functions. The Parts Warehouse Lead is responsible for responding to company needs in a positive, caring manner while showing a sense of urgency in communicating with customers in the processing of their parts orders. This position assists the Parts Warehouse Supervisor in providing direction and support for parts warehouse and personnel to ensure that customer needs are satisfied while adhering to company policies and procedure.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions

• Models, promotes, and reinforces the consistent use of HOLT’s Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, warehouse environment, tools, and work areas in a good, clean, and working order
• Completes all parts order pulling transactions for external and internal customers in an accurate, timely and supportive manner to ensure customer satisfaction
• Completes all stock replenishment tasks in an accurate, timely and supportive manner to ensure proper inventory status in parts warehouse. To be monitored by management observation and stock order analysis reports, as well as daily and year end physical inventories
• Maintains parts operations office, warehouse, and outside yards, so that they are neat and orderly as assessed by the department manager
• Develop sales and inventory skills by completing internal training programs as determined by performance review goal setting guide for self-improvement and achievement of other KRA's
• Completes internal parts orders and identifies parts for return communicates job status to supervisor as needed
• Places 3rd party orders through the CODA system and how to receive orders through the CODA system
• Supports other departments’ peripheral projects to ensure company success and achievement of stated goals, as monitored by management observation and planning
• Provides a significant amount of task and behavior-oriented supervision, mentoring, and training to others
• Assists with interviews
• Assists with performance reviews for Clerks 1 & 2
• Assists with documentation of corrective actions
• Handles majority of administrative WMS duties (exceptions, searcher queues, order escalations, etc)
• Ensures monthly safety training and meetings are attended by all personnel
• Performs housekeeping duties while adhering to contamination control guidelines
• Works overtime as required by workload
• Assumes turn in after-hour call out rotation to assist customers in after hour call out needs. To be measured by adherence to set schedule and call out report provided to management by the answering service, and customer feedback
• Works overtime as required by workload and customers’ needs to include on call rotation
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Ability to meet all requirements as outlined in the Parts Warehouse Position Designation Guidelines to include order pulling, job related software, forklift operation, hydraulic hose building, ladder JSA, battery JSA, prime mover JSA, will counter operations, and all applicable policies and procedures
• Extensive working knowledge of equipment and tools, including their designs, uses, repair and maintenance
• Extensive working knowledge and proficiency with current computer software and related hardware
• Operation and control skills of equipment or systems
• Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
• Equipment selection skills by determining the kind of tools and equipment needed to do a job
• Ability to follow logical troubleshooting procedures
• Ability to work independently and as part of a team
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair including an overhead crane
• Ability to operate a conventional forklift
• Ability to operate the controls of a machine or a vehicle quickly and repeatedly to exact positions
• Ability to be self-starting and self-motivated
• Effective influencing abilities
• Good verbal and written communication skills
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

Education and Experience:

• High school diploma or equivalent required
• Six or more years of experience

Supervisory Responsibilities:

• None

Travel:

• Up to 10% travel may be required & may require overnight stays

Physical Requirements:

• To perform this job successfully, an individual must be able to perform each job duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities
• Significant amount of time standing, walking, kneeling, crouching, stooping, climbing, and reaching
• Constant movement and use of hands, this position requires good manual dexterity
• Communicates with customers, supervisor, manager, and co-workers
• Routinely reacts to visual, auditory, and other signals including alarms and instructions, and is required to visually inspect work
• Frequently lifts and moves materials and equipment up to 50 lbs.; must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment

Work Environment:

• Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
• Works in extremely bright or inadequate lighting
• Exposure to high noise levels and body vibration
• Works in an enclosed and open vehicle or equipment
• Requires wearing common protective or safety equipment
• Exposure to minor burns, cuts, bites, or stings

Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

HOLT Group is a renowned, family-owned company with a legacy spanning nearly a century. As a powerhouse across several industries, including heavy machinery, construction, consulting services, training, and technology, we prioritize people and values. Our commitment to a Values-Based Leadership® approach has led to trusted partnerships and collaborative endeavors. At the heart of our operations is HOLT CAT, the largest Caterpillar dealership in the nation, along with other companies focused on industrial & commercial selling, energy, technology, and training & development. We excel in selling, servicing, leasing, and renting top-of-the-line industrial machinery and are dedicated to powering the construction and industrial spaces with superior equipment. Moreover, we empower construction and development with advanced technology, along with bringing technical skills and Values-Based Leadership® to individuals and companies seeking sustainable growth. If you're seeking a fulfilling career, explore our job opportunities at HOLT Group and join our values-driven team.