Customer Integration Associate

Customer Integration Associate

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote - This position may be performed remotely in states where the company is authorized to employ individuals.

Compensation: The expected starting base pay range for this position is $67,200 - $84,000, with full potential base salary range over a successful candidate's tenure in the position of $67,200 - $100,800. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors.

Employment Logistics

The Customer Integration Specialist supports the successful onboarding and integration of customers into company systems, processes, and services. This role helps ensure a smooth transition from sales to operational execution by coordinating setup activities, managing timelines and documenting requirements. The Specialist works closely with internal teams to resolve onboarding or integration issues, provide clear customer updates, and deliver a consistent, high-quality onboarding experience that supports long-term customer success.

Unpacking the Benefits

Employees are eligible for a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave*
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies.

The Must-Haves

• Bachelor's degree or equivalent work experience
• Basic understanding of customer integration, industry principles, and terminology
• Knowledge of standard office software and CRM technologies
• Basic understanding of APIs, SFTP, and data exchange processes
• Detail-oriented with the ability to follow structured processes and SOPs
• Experience working with customer integrations, onboarding, or technical support preferred
• Experience working with logistics, shipping, or supply chain platforms preferred
• Familiarity with JSON, XML, or similar data formats preferred
• Prior experience with integration tools or middleware solutions preferred

Your Mission in Motion

A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives.

• Support onboarding and integration: Assist customers with installation, setup, and issue resolution throughout the onboarding process from contract signing through go-live.
• Coordinate setup and readiness: Manage system setup, data exchange, and operational readiness activities while ensuring customer requirements are accurately documented and implemented.
• Manage timelines and customer communication: Track onboarding milestones and deliverables for multiple customers, serve as the primary point of contact for inquiries and updates, provide clear and timely status communication, set expectations, and educate customers on processes, timelines, and requirements to support long-term success.
• Resolve onboarding challenges: Identify setup or integration issues, troubleshoot with internal teams, escalate as needed, and ensure customer concerns are handled efficiently and professionally.
• Maintain records and process alignment: Keep accurate documentation of onboarding activities, configurations, customer requirements, and integration steps while following established processes.
• Improve onboarding materials: Develop or update documentation, guides, and onboarding resources to support a consistent customer experience and process improvements.

Paving your way to your success:

• You communicate clearly and professionally, explaining technical concepts to non-technical audiences and keeping customers informed throughout onboarding.
• You bring strong problem-solving and troubleshooting skills, using established guidelines to identify issues and determine appropriate next steps.
• You are organized and detail-oriented, managing multiple tasks and customer priorities in a fast-paced environment.
• You follow structured processes and SOPs while developing your understanding of customer integration concepts and professional practices.
• You build positive working relationships with customers and internal teams, supporting a smooth transition from sales to operational execution.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer.