Talent.com
Crunch Fitness - Fitness Ventures LLC
Member Services RepresentativeCrunch Fitness - Fitness Ventures LLC • Fort Collins, CO, US
Member Services Representative

Member Services Representative

Crunch Fitness - Fitness Ventures LLC • Fort Collins, CO, US
30+ days ago
Salary
$15.16 hourly
Job type
  • Part-time
Job description
Benefits:
  • Gym Membership
  • Opportunity for advancement
  • Training & development
  • Employee discounts
  • Free uniforms

Member Services Representative


Position Summary


The Member Services Representative (MSR) serves as the first and last point of contact for members and guests, playing a critical role in creating a welcoming, positive, and professional club experience. As the face of the organization, the MSR is responsible for delivering exceptional customer service, supporting member needs, and fostering an environment that promotes member satisfaction and retention.


This position requires strong communication skills, a customer-focused mindset, and the ability to maintain a friendly and professional atmosphere while assisting members, guests, and fellow team members.


Key Responsibilities


Member & Guest Experience


  • Greet all members and guests in a friendly, professional, and welcoming manner.
  • Ensure members and guests feel valued and appreciated upon arrival and departure.
  • Check in members and guests accurately and efficiently in accordance with company policies and procedures.
  • Communicate club events, promotions, and important announcements to members and guests.
  • Maintain a positive atmosphere that enhances the overall member experience.
  • Address member inquiries, concerns, and requests promptly, or escalate them to management when appropriate.
  • Demonstrate professionalism, courtesy, and exceptional customer service in all interactions.
Front Desk Operations


  • Answer incoming phone calls in a courteous, knowledgeable, and professional manner.
  • Facilitate member communications and account notifications through club management software.
  • Process payments for club amenities and services in accordance with company procedures.
  • Schedule member services, including tanning, hydro-massage, and other available amenities.
  • Maintain an accurate understanding of club programs, services, operating hours, and schedules.
  • Support daily front desk operations while ensuring compliance with company policies and procedures.
Retail Sales & Administrative Support


  • Promote and sell retail products and club services to members and guests.
  • Assist with administrative and operational projects as assigned by club management.
  • Maintain accurate records and documentation as required.
  • Support club initiatives designed to improve member engagement and satisfaction.
Facility Presentation & Team Support


  • Maintain a clean, organized, and professional front desk and work area.
  • Contribute to the overall cleanliness and presentation of the club environment.
  • Assist with club events, promotions, decorations, and special projects as needed.
  • Collaborate with team members to ensure a positive and supportive workplace culture.
  • Follow all company policies, procedures, and standards outlined in the Team Member Handbook.
Qualifications


  • Minimum age of 18 years.
  • Previous sales and customer service, hospitality, retail, or front desk experience preferred.
  • Strong interpersonal, communication, and problem-solving skills.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Demonstrated commitment to providing exceptional customer service.
  • Experience working with children preferred.
  • Ability to maintain a professional appearance and demeanor at all times.

Physical Requirements


  • Ability to lift up to 10 pounds occasionally.
  • Ability to stand for extended periods of time.
  • Frequent bending, squatting, reaching, and movement throughout the facility.
  • Ability to climb ladders or safely assist with club decorations, displays, and promotional materials when needed.
Employment Eligibility


All applicants must possess a high school diploma or equivalent (GED) and be at least 18 years of age.


Applicants must be legally authorized to work in the United States and must maintain eligibility throughout their employment. Proof of employment authorization and all documentation required for employment verification must be provided upon hire. Employees are responsible for notifying the company immediately if their work authorization status changes.


Equal Employment Opportunity


Fitness Ventures LLC is committed to fostering an inclusive, diverse, and respectful workplace. We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, veteran status, or any other protected characteristic under applicable federal, state, or local laws.


We believe that diverse perspectives strengthen our organization and contribute to a culture where employees and members alike can thrive.

Create a job alert for this search

Member Services Representative • Fort Collins, CO, US

Similar jobs

Membership Sales Leader

BODY20Fort Collins, CO, United States
Full-time

As a BODY20 Sales Lead, you will be part of a dynamic team that positively affects the lives of studio members and staff on a daily basis! You will be an integral part of the success of a fast-pace... Show more

 • Promoted

Account Representative - State Farm Agent Team Member

State FarmFort Collins, CO, United States
Full-time

Responsive recruiterReplies within 24 hoursBenefits:License reimbursement401(k)Bonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offT... Show more

 • Promoted

Goodwill - Store Clerk/Cashier $14-$21/hr

GoodwillDakota Ridge, CO, United States
Full-time

Goodwill is seeking Store Clerks / Cashiers to assist with retail store operations, customer service, and processing sales transactions.Store Clerks are responsible for operating the cash register,... Show more

 • Promoted

Subway - Team Member

cumberlandfarmsincBerthoud, CO, United States
Full-time +1

Are you a high energy, outgoing person who loves to help others and work as part of a team? Are you interested in starting a career in food service? Do you thrive in fast paced environments?.Then y... Show more

 • Promoted

Subway - Team Member - Now Hiring

cumberlandfarmsincBerthoud, CO, United States
Full-time +1

Are you a high energy, outgoing person who loves to help others and work as part of a team? Are you interested in starting a career in food service? Do you thrive in fast paced environments?.Then y... Show more

 • Promoted

Crew Member

Dunkin'F.E. Warren AFB, WY, US
Full-time

A Dunkin’/Baskin Robbins Restaurant Crew Member is generally responsible for preparing food and.Dunkin’ operational standards, providing guests with great.Follow Brand standards, recipes, and syste... Show more

Customer Service Representative

Circle K Stores, Inc.Fort Collins, CO, United States
Part-time

Store 2744104: 4701 S Lemay Ave, Fort Collins, Colorado 80525Shift AvailabilityDays & EveningsTime TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service... Show more

 • Promoted

Full Time Team Member

Club Car WashLongmont, CO, United States
Full-time

COMPANY PROFILE Club Car Wash is one of the fastest growing tunnel car wash companies in the United States.We currently operate 250stores throughout Missouri, Kansas, Illinois, Iowa, Oklahoma, Nebr... Show more

 • Promoted

Overnight Associate

7-ElevenBerthoud, CO, US
Full-time

As a 7-Eleven Assistant Store Manager for a Franchisee you will have the opportunity to create and maintain an exceptional store experience for your franchisee’s guests.From coaching and training y... Show more

Community Branch Leader

Canvas Credit UnionFort Collins, CO, United States
Full-time

Canvas Credit Union Community Branch Leader.We're passionate about transforming financial services.Our members, families, and the communities we call home motivate everything we do.As part of the c... Show more

 • Promoted

Service Team

Panda Restaurant GroupLoveland, CO, US
$18.00 hourly
Full-time

Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests.Thrive in a safe and supportive work... Show more

Customer Service Associate

WalgreensLongmont, CO, United States
Part-time

Job Description:Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient chec... Show more

 • Promoted

Crew Member

Wendy'sTimnath, CO, US
$15.50 hourly
Full-time

As a Crew Member at Wendy's you will utilize your knowledge of positional skills, customer service and courtesy, health and safety regulations to "Delight Every Customer" through your commitment to... Show more

Retail Customer Service Associate

FedExFort Collins, Colorado, US
Part-time

POSITION SUMMARY: <br>The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternat... Show more

Outside Food Sales Representative

Gordon Food ServiceFort Collins, CO, United States
Full-time

Outside Food Sales Representative.For over 129 years, Gordon Food Service has delivered the excellence, expertise, and quality products our customers need to design successful food operations and e... Show more

 • Promoted

Host

Applebee'sLoveland, CO, US
$15.00 hourly
Full-time

Flynn Group, founded by Greg Flynn started its journey with the acquisition of 8 Applebee’s in 1999.Over the next two decades we grew by building new stores and acquiring other franchise operators ... Show more