ABOUT ALLSTATE FLORAL Allstate Floral is a leading home décor company that has become known for its innovative designs and breadth of high-quality artificial flowers and home décor accessories. Products include decorative flowers, plants, trees, home accents and holiday décor sold through a broad spectrum of global retailers, distributors, and interior designers. Allstate Floral fosters an energetic work environment of creativity and collaboration.
As the leading importer with the largest in-stock decorative flowers, greenery and home decor, Allstate Floral is always looking to recruit and retain exceptional people who are skilled, confident, innovative and committed to providing excellent customer service.
POSITION OVERVIEW The Customer Care Manager (CCM) is an onsite role at Allstate Floral has a passion for taking care of customers.
The Customer Care team processes a large volume of orders placed over email, fax, phone, and in person, researches and solves customer problems, processes returns, and works on custom/special orders.
The CCM is in charge of the entire Customer Care team and makes sure that the team does its best to meet customer needs by giving helpful product tips, making recommendations on how to resolve customer issues, taking orders and facilitating returns, troubleshooting problems and answering complaints. The CCM also sets ground rules and expectations, follows company guidelines for dealing with customers, and resolves problems between coworkers or customers as they arise.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide daily direction, coaching and supervision for all service handling functions, including customer requests and problem solving.
Implement and supervise daily quality control initiatives for customer interactions.
Establish, communicate, track and measure individual and team productivity daily/weekly/monthly.
Develop and maintains procedure and training documentation for all Customer Care functions.
Delegate tasks and provides ongoing training and development for direct reports.
Ensure all customer escalations are addressed and resolved within a reasonable timeframe.
Assist the Company with process improvement initiatives as assigned.
Provide service and task coverage as needed to assist the team in maintaining service levels and production goals.
Participate in tradeshows and showroom set-ups.
Engage and work with customers face-to-face.
COMPETENCIES A strong sense of team and a desire to mentor others and help build a dynamic, unique organization.
Communications proficiency.
Technical proficiency in MS Office, especially Excel and Outlook.
Extremely detail and task oriented.
A quick learner who is comfortable with change and learning new systems/processes.
Results driven SUPERVISORY RESPONSIBILITY Directly manages the entire Customer Care Department, including a team of Customer Care Associates/Specialists, one Customer Care Supervisor, one Office Services Supervisor, and one Receptionist.
Carries out supervisory responsibilities in accordance with the company’s policies and applicable laws.
TRAVEL Travel is primarily locally during the business day. Domestic travel is required to our showrooms for trade shows and set-ups, 4 to 6 times a year, for multiples days at a time.
Destinations include Dallas, TX, Atlanta, GA, High Point, NC, and/or Las Vegas, NV.
Customer Care Manager • CERRITOS, CA, US
We are seeking a Care Manager - CA to join our team at Independent Living Systems (ILS).ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is com... Show more
As a Virtual Customer Care Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, cha... Show more
Customer Retention Sales Manager Remote | 100% Commission.We're seeking a proactive, relationship-driven Customer Retention Sales Manager to help us maintain and grow our client base.In this role,... Show more
Manager Of Patient Care Operations.Infusion for Health is a referral-based infusion center that services all providers in multiple locations in California, Arizona, Nevada, Washington, Colorado, an... Show more
JOB SUMMARY:Sycamores provides a spectrum of equitable mental health services through various programs to multicultural populations of all acuities.Although it serves a variety of consumers, the ag... Show more
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Show more
We are seeking a Manager, Care Team to join our team at Independent Living Systems (ILS).ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is co... Show more
The Manager of Business Services is responsible for the overall operations and management of Patient Financial Services.This position oversees billing, collections, cash management, regulatory comp... Show more
Job DescriptionAs a Case Manager at Heritage Health Network (HHN), you will play a pivotal role in providing comprehensive care coordination for members through our Enhanced Care Management (ECM) p... Show more
Title :Care Manager RNJob Type :Full timeLocartion :Fullerton, CAJob DescriptionRequired Qualifications:Bachelor's Degree in Nursing orIf hired as a result of a unit transfer from Heritage:Graduate... Show more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more
Compensation: Varies per assignment.Location: Remote (USA) Company: ProductReviewJobs Thank you for your interest in becoming a Paid Product Tester.This opportunity is for completing market res... Show more
First City Credit Union is seeking a strategic SVP/Chief Marketing Officer to plan, coordinate and execute the credit union's comprehensive marketing plan in alignment with broader goals.The CMO wi... Show more
Allstate Floral is a leading home dcor company that has become known for its innovative designs and breadth of high-quality artificial flowers and home dcor accessories.Products include decorative ... Show more
Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management; managing the overall performance of a team; provi... Show more
Corporate Manager Of Managed Care Contracting.The Corporate Manager of Managed Care Contracting is responsible for supervising and overseeing the gathering and preparation of monthly, quarterly and... Show more
Build lasting customer relationships.We're looking for a Customer Success Partner to join our growing Customer Experience team.In this customer-facing role, you'll serve as the primary point of con... Show more
WE ARE TITANIUM HEALTHCARETitanium is a healthcare company that puts heart and compassion above all else.Millions of Americans just aren't getting the medical care they need.We're on a mission to c... Show more
Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company's c... Show more
Care Manager RNOrange, CaliforniaJob Title: Care Manager RNLocation: Orange, CaliforniaEmployment Type: Full-TimeApplyJob detailsCare Manager RNLocation:Orange, CaliforniaSalary:CompetitiveFullTime... Show more
