Claims Team Lead

Join Delta Dental of Oklahoma, the leading dental benefits providerin the state of Oklahoma.This position will work 40 hours per week.Equal Opportunity Employer - Minority/Female/Disability/VeteranDUTIESThis position supports the Manager, Claims and Benefit Administration in the daily operations of the Claims and Benefit Administration Department and plays a vital role in maintaining claims turnaround times, quality control and productions standards. Responsibilities include monitoring the daily workflow of the department, assisting with mail operations, pre-edit/scanning processes, tracking staff performance audits, completing staff training, and processing Medicaid claims.This role also serves as the initial point of contact for Claims and Customer Service inquiries and problem resolution.QUALIFICATIONSHigh School Diploma or equivalentAbility to type 30 WPMMinimum 4000 KSH-AlaphaMinimum 7500 KSH-NumericCustomer Service Test - 80%Problem resolution skills in order to answer internal and external inquiries, and questions or problems raised by department personnel or external customersExcellent Customer Service skillsExcellent Human Relations skills in order to interact with staff, other departments, and external customersSelf-start with high organizational skillsDetail orientedExcellent analytical, oral and written communication skillsAbility to work with minimum supervisionDemonstrated leadership experience/skillsAbility to multitask and meet deadlinesExperience with operation and application of personal computer, as well as Word and ExcelADDITIONAL QUALIFICATIONS FOR CONSIDERATIONCollege degreeDental terminology and experienceDental office experienceTeam lead or management experienceKNOWLEDGE, SKILLS AND ABILITIES REQUIREDExcellent verbal and written communication skills.Excellent customer services skills.Working knowledge of PC's, including Microsoft Word and Excel.Effective human relations skills.Ability to multitask and meet deadlines.Excellent problem solving and organizational skills.Analytical and investigative abilities and individual initiative.