The position works both independent and within a team, often under tight deadlines responding to the incidents and recommendations for quality improvement and implementation of Policies and compliance measures. The ability to be proactive and exercise sensitivity and confidentiality as this position can have an adverse impact on the Individuals that we support, the well-being of staff and compromise our regulatory agreement(s) with the States of Pennsylvania and Delaware.
The position will support Investigations and Quality Management initiatives/projects that ensure quality measures, the safety and well-being of the Individuals that we support and the staff that we employ. The position works as a member of a team and impacts the furthering of CI's Mission ensuring we meet and exceed compliance benchmarks and operate under our regulatory measures.
Responsible to review incident reports, conduct investigations, participate and report findings at the organization's Administrative Review Committee, input and monitor Therap's General Event Records to verify proper documentation, reporting and resolution. May conduct incident/investigation follow up as required or requested by Quality Management/Incident Management and report on the implementation of findings and recommendations. Will prepare root cause analysis of causal factors to prevent future incidents.
Conduct certified investigations. Summarize investigation and incident reports for trend studies and analysis.
Participates in the Administrative Review Committee as the assigned Investigator for review and analysis of the investigation findings.
Tracks and follows up with Plans and Recommendations to include Special Projects, Corrective Action Plans and Quality Assurance Checks for all homes assigned
Quality Assurance/Insurance non-compliance concerns
Implementation Plans and completes internal Quality Management Tools after each visit to our Programs
Minimum qualifications include:
Minimum of two (2) years' experience working with individuals with disabilities preferred. Meet essential job functions outlined in job description
Associates Degree preferred in Business Administration, Management, Health or Human Services. Strong communication skills (oral, written and platform) and sensitive to employee and Consumer confidentiality.
Ability to interact with employees, supported Individuals, Management and various Regulatory Agencies, sensitive and ability to work with tight deadlines in order to conclude investigations and support requests as assigned by the Director.
Must successfully complete the ODP course to become a state certified investigator within 6 months of hire.
Valid driver's license and good driving record; required to travel to the State of Delaware, to Central Pennsylvania and throughout our Programs in Southeastern Pennsylvania. May require working weekend hours to close Investigations or complete quality management projects.
Excellent organizational skills, quantitative, analytical and computer skills. Demonstrated administrative skills to prepare correspondence and presentations in Micro Soft Office Software Programs.
Strong data entry skills to input incident reports with accuracy. Ability to perform filing and data entry on a daily basis. Responsible for typing and filing Investigation Reports and their summary. Position may require the ability to stand and sit for extended periods of time.
Strong presentation skills, interpersonal and problem-solving skills and ability to work independently and as part of a team.
Program Evaluator- Incident Management • Swarthmore, PA, United States
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