Program Manager I, MOSAIC

Aims Community College Job Posting

Aims Community College actively supports an environment that embraces the College's Mission, Vision, Values and a culture of innovation and care. The College embraces and seeks to hire individuals who want to be a part of this environment and have the skill sets necessary to be successful in this position.

The Multicultural Office for Student Affinity Inclusion & Community (MOSAIC) falls under the Student Affairs division. The MOSAIC aims to provide an inclusive environment that fosters cultural and social awareness among the Aims student population. The MOSAIC will strive to create opportunities for shared community and belonging among all Aims Community College students through intentional programming and engagement. Rooted in evidence-based practices related to belonging and student departure theory, The MOSAIC will incorporate additional theoretical frameworks and learning models to best serve and engage students and foster connections. The MOSAIC is a space for ALL students to be ALL IN! This position will design, deliver, and assess programs and services, and plan and implement programs, events, workshops, and campaigns that provide a sense of place for all students.

Oversight of Program Management & MOSAIC:

• Demonstrate a knowledge of key theories related to belonging and student departure.
• Demonstrate a knowledge of various DEIJ-related topics and concepts.
• Design, implement, and execute culturally responsive programming and/or events for all students.
• Develop and execute efforts to engage all historically underserved and underrepresented students, including, but not limited to: racial/ethnic minorities, adult/non-traditional learners, first-generation college students, LGBTQ+ students, migrant students, neurodivergent students, student parents, student veterans and their families, and undocumented students.
• Engage all populations of students in opportunities that promote leadership, cross-cultural interactions, and a sense of belonging.
• Serve as department representative on various committees, divisions, and institutional initiatives as assigned.
• Research, educate, assess, and synthesize information related to belonging, community building, diversity, equity, inclusion, and justice issues to enhance best practices for student programming, engagements, and events.
• Administer all aspects of student programming, event management, engagements, and official functions related to the objectives of the MOSAIC, such as training and workshops for students that prepare them to engage in the Aims community and greater community.
• Develop and maintain communication plans to students, faculty, advisors, and the college community related to MOSAIC programming.
• Seek opportunities for collaboration and co-sponsoring programming with other offices within SEIS and the College community.
• Under the leadership of the MOSAIC Director, contribute to the day-to-day operations of the center in the Student Commons.
• Support the mission of the MOSAIC in accordance with the purpose, mission, and vision of Aims Community College.
• Provide back-up for the MOSAIC Director and other staff, as needed.

MOSAIC Signature Programming & Events:

• Lead, plan, and implement large-scale signature events for students. Event types vary, including, but not limited to, guest speakers, group activities, and documentary screenings.
• Determine key components of the event, including the layout, timing, structure, and mode of delivery, working in tandem with the Events office and other stakeholders as required.
• Develop task lists for the event, outlining key tasks and providing clear expectations for student staff.
• Develop marketing materials for the desired audience (i.e., students, staff, faculty, the public, etc.) alongside the Marketing and Communications office.
• Coordinate with Contract Services to ensure all required approvals are properly requested in a timely manner.
• Communicate with the appropriate office for event implementation, including meetings with Aims Events, Campus Safety & Security, Facilities, etc., to ensure all aspects of the event are in accordance with Aims policies and procedures.
• Undertake a variety of efforts to raise visibility of the MOSAIC and increase student participation in activities.

Supervision of Student Employees:

• Hire, train, support, evaluate, and supervise student staff within the Multicultural Office for Student Affinity Inclusion & Community (MOSAIC).
• Provide leadership, coaching, allocation of work, project coordination, and communication plans to student staff.
• Assign, direct, and coordinate the work of student staff within the MOSAIC and at programming, volunteering, activities, engagements, and events.
• Schedule staff to provide adequate coverage for the MOSAIC and some Aims-sponsored events based on established service hours.
• Conduct planning and evaluations in a timely manner.
• Develop and maintain training, manual, and reference materials for systems and functions that are related to the Multicultural Office for Student Affinity Inclusion & Community.
• Work with teammates to ensure consistent expectations within the department.
• Develop and coordinate professional development and coaching for student employees.
• Manage conflict to ensure a positive working environment and team culture. Works closely with the Director and the additional Program Manager to continuously incorporate best practices and ensure consistency among supervisors.
• Chaperone students' travel when necessary.

Supporting Student-Led Events:

• Provide guidance and feedback on student-led event ideas, marketing materials, and event implementation to ensure the content/activity of the program is inclusive, accurate, and aligns with the mission of the MOSAIC.
• Coordinate and schedule events, including sustained communication with other SEIS departments to avoid duplication.
• Provide education and recommendations to students based on topic-specific events.
• Student-led events may vary in size and scope, providing varying levels of support to support a wide array of events.

Supporting the Seeds Leadership Program:

• Maintain the structure, curriculum, and purpose of the Seeds Leadership Program.
• Create trainings and workshops to create transformative learning experiences on topics such as leadership, belonging, community-building, diversity, equity, inclusion, communication, etc.
• Facilitate a series of workshops addressing the aforementioned topics, creating a welcoming and inclusive space for students to express their beliefs, opinions, and perspectives while bridging across differences.
• Develop learning outcomes for all workshops and trainings.
• Maintain marketing and recruitment efforts year-to-year.
• Develop and manage a D2L course to deliver content (i.e., modules, quizzes, discussion boards, and rubrics), provide announcements, updates, and reminders, and establish expectations.
• Chaperone and/or coordinate student travel for professional development opportunities, group activities, or other opportunities.
• Plan, lead, and implement two large-scale events for the program, specifically the Seed Welcome Celebration and the Seeds Graduation Reception (for students who completed the program).
• Develop remediation plans for students who fall between the 2.0-2.5 GPA range, so that they can participate in the program, while also receiving additional support from the facilitator or other Campus Services/Resources.
• Oversee and maintain a program budget as allotted by the MOSAIC Director, submitting official function forms when needed.
• Coordinate with the administrative support specialist to ensure all supplies, meals, and/or snacks needed for the training/workshop are available.
• Review course content annually and further develop or add trainings, workshops, or events to further the curriculum and provide additional opportunities to students.
• Manage Marketing & Media efforts and initiatives, including print, online, and social media formats, but also outreach presentations in a wide variety of venues.
• Recruit staff, faculty, and administrators to serve as program professional mentors.
• Review training materials/books for purchase to be potentially used in the program.
• Lead and develop a mentor retreat that supplements existing training and resources.

Department Support:

• Respond to a variety of basic questions from students and the college community.
• External Aims community outreach and coordination as needed in order to maintain positive working relationships with other personnel.
• Follow state and federal laws related to data retention of student records.
• Monitor and ensure compliance with legislative requirements such as FERPA.
• Assist with special projects as assigned by the MOSAIC Director.
• Serve on department, division, and institutional committees as assigned by the Director of the MOSAIC to enhance all students' experiences