Branch Operations Manager (Human Services Supervisor 2)

Branch Operations Manager (Human Services Supervisor 2)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits!

If you're seeking a career that combines your expertise with the opportunity to positively impact people's lives, look no further. Elevate your career by joining our leadership team as a Branch Operations Manager!

As a Human Services Supervisor 2/Branch Operations Manager, you will support the Alberta Branch in Portland. This position works in the store front office.

In this role, you will provide leadership and perform administrative functions to carry out objectives and goals of the department, and to implement the department's vision using local community resources and department staff and programs.

LEADING with an EQUITY, INCLUSION and DIVERSITY LENS!

This position seeks ways to dismantle systemic racism by communicating the Department's values, developing a positive, constructive, organizational culture, and stimulating creativity, diversity, and teamwork. This position ensures those we serve are always treated with respect and dignity.

Summary of Duties

As a Human Services Supervisor 2, you will:

• Use department staff, programs, and local community resources to implement the department's vision while exercising leadership and carrying out administrative duties in order to accomplish the Oregon Eligibility Partnership's objectives and goals.
• Encourage service fairness, customer service, uniformity, and operational effectiveness by assessing the eligibility team and providing direction inside the ONE system.
• The Human Services Supervisor 2 is responsible for the daily function of the branch office. The position manages and directs branch cross-functional teams, local programs, and community collaboration efforts by assigning work procedures consistent with the department's policies, recommending revisions to department policies and procedures, establishing work schedules, and monitoring work performed by office staff to meet agreed upon goals, objectives, and targets. In collaboration with management partners, both public and private, the position helps design, implement, evaluate, and modify programs and services legislated by federal, state, and local governments.
• The position actively seeks to achieve the ODHS goals of integrity, stewardship, responsibility, respect, service equity, innovation, and professionalism.
• The position assures that program delivery performance of the work team complies with department expectations, objectives, laws, rules, regulations, and case management practices.
• The position anticipates agency needs and direction and communicates that vision to staff and the community so that effective change can occur when needed.
• The position actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately, and effectively in a manner that recognizes, affirms, and values the worth of children, individuals, families, and communities, protecting and preserving the dignity of each. This includes culture, language, national origin, class, race, age ethnic background, disability, stage of development, religion, gender, sexual orientation, and other differences/diversity factors.

Learn more about our programs, as your work providing services will be through the Oregon Eligibility Partnership (OEP).

Minimum Qualifications

• Four Years of lead work, supervision, or progressively related experience; OR
• One year of related experience and a bachelor's degree in a related field.
• A valid driver's license and acceptable driving record are required for this position.

Essential Attributes

We are looking for candidates with:

• A minimum of one year of experience working with Human or Social Services programs.
• Experience navigating computer and online systems, such as Microsoft Word, Excel, email, and search engines.
• Experience in promoting and fostering a diverse and qualified workforce with demonstrated commitment to inclusivity, equity, and anti-racism, and strive for a discrimination/harassment free work environment.
• Experience increasing employee engagement, supporting positive environments, organizing people to reach a goal, delegating effectively, coaching, and mentoring to achieve success.
• Experience providing leadership and support to staff that includes promoting professional development.
• Experience understanding how to read production reports and analyze data to manage staff and complete special projects.
• Experience with communication styles and communicating clearly & professionally in writing and verbally with both internal and external customers.

Attention all candidates!

A cover letter is required to be considered for this position!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Working Conditions

• Traditional office environment. Daily phone contact with customers, including angry, upset, or individuals dealing with emotional stress, financial stress, or substance abuse issues. High stress environment due to a high-volume workload with short time frames. Irregular work hours with some evening and weekend work are expected (i.e., work a professional workweek).
• Required to be accessible for emergency contact 24/7, possibly carrying an electronic device for immediate access.
• Requires a valid driver's license or other acceptable method of transportation for routine travel. Most travel will be local, but may include travel across the state, often to Salem. May involve occasional overnight stay away from local area.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

• Veterans' preference:
• Veterans' preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is a Management Services Supervisory position and is not represented by a union.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

• We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
• The recruiter for this position is Ryan Bennett. If you contact the recruiter, email: ryan.bennett@odhs.oregon.gov