Accounts Receivable Specialist

Accounts Receivable Specialist

We are seeking an Accounts Receivable Specialist with experience supporting wholesale customer accounts and other business-to-business relationships. This role is responsible for managing customer accounts, applying cash receipts, resolving deductions and chargebacks, supporting collections, maintaining accurate customer records, and assisting with month-end close. The ideal candidate is a proactive self-starter who takes ownership of their work, follows through on commitments, communicates effectively and can manage multiple priorities where accuracy and collaboration are essential.

Responsibilities: Accounts Receivable

• Process customer payments received via ACH, wire transfer, check, and credit card.
• Maintain accurate customer account balances through timely payment application and account reconciliation.
• Reconcile accounts receivable subledger balances and investigate variances.
• Research and resolve payment discrepancies, deductions, short payments and customer chargebacks.
• Ensure customer accounts are maintained accurately and in accordance with company policies.

Collections & Customer Support

• Monitor accounts receivable aging and proactively follow up on outstanding balances.
• Partner with customers to resolve past-due balances while maintaining positive business relationships.
• Develop trusted relationships with internal business partners and external customers by providing responsive service and timely resolution of inquiries.
• Submit and manage required documentation through customer portals.
• Collaborate with the Wholesale team and offshore resources to resolve account issues and improve collection efforts.

Accounting Support

• Prepare journal entries and account reconciliations.
• Support the month-end close process by completing assigned accounting activities on schedule.
• Prepare aging reports and other recurring accounts receivable analyses.
• Assist with bad debt reserve analysis and reporting.
• Prepare weekly and monthly reporting for management, as needed.
• Identify opportunities to improve processes, strengthen controls, and support automation initiatives.

Qualifications:

• Bachelor's degree in Accounting or Finance, or related field preferred. Relevant coursework and equivalent professional experience will also be considered.
• 2+ years of progressive experience in accounts receivable or a related accounting function.
• Experience managing high-volume customer accounts.
• Experience with cash applications, customer payment processing, and account reconciliations.
• Experience with retailer deductions, chargebacks, and customer portals.
• Experience in supporting month-end close reconciliations and journal entries.
• Advanced Excel skills, including pivot tables, lookup functions, and data analysis.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills with the ability to build effective relationships across cross-functional teams and with external customers.
• Self-motivated with the ability to prioritize multiple deadlines in a fast-paced environment.

Our Ideal Candidate Will Have:

• Experience with SPS Commerce or other similar customer/vendor portal applications.
• Experience supporting process improvement and automation initiatives.
• Experience in retail, wholesale, consumer products, or distribution industry.
• Experience working within an ERP system.
• A customer-focused mindset with the ability to balance strong collections practices and positive customer relationships.
• A continuous improvement mentality with a willingness to learn new systems and processes.
• A collaborative approach and the ability to work effectively across Accounting, Wholesale, Operations, and Distribution.
• An appreciation for our core values of Family, Fashion, and Philanthropy.

We are an equal opportunity employer and value diversity at our company.