Trainer/ Quality Analyst

TP Job Opportunity

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

Your Responsibilities

• Coordinate new hire, progression, and enhancement training.
• Train new and existing employees on client projects emphasizing customer confidentiality and security.
• Develop non-classroom communication and training materials.
• Assess individual participant and class performance.
• Participate in minor client interaction including Weekly Business Review meetings, effective curriculum feedback and client visits.
• Demonstrate the highest standards of ethical and professional conduct in dealing with new employees.
• Thrive as a team player in a fast paced, high energy, change oriented environment.
• Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
• Perform other related duties and assignments as required and assigned by supervisor or manager.

Qualifications

Required Skills

• At least 3 months' training experience preferred
• Candidate must have Open Availability
• Must be compliant with Training requirements when training classes, such as being on webcam for full duration of class
• Must be coachable, open-minded with taking in feedback from new hire agents to adjust training style.
• Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others.
• Requires solid organizational, administrative, leadership and time management skills.
• Able to demonstrate personal ownership of tasks and follow through to obtain desired results.
• Must have a keen sense of attention to detail, taking the initiative.
• Must be enthusiastic and comfortable speaking in front of large groups of people.
• Patience with various types of learners.
• Skilled in determining why and how tasks should be handled to effective completion.
• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
• Excellent written and verbal communication skills.
• Experienced with the Microsoft Office Products Excel, Word, and PowerPoint

Best Skills

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.