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Crane WW
Global Account DirectorCrane WW • Hayward, CA, United States
Global Account Director

Global Account Director

Crane WW • Hayward, CA, United States
16 days ago
Job type
  • Full-time
Job description

Global Account Director

Essential Job Functions

  • A client-facing role that develops the business relationship
  • Account mapping, business unit breakdown (touchpoints to align regional/global team)
  • Run QBRs & ensure they are adequately prepared for
  • Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
  • Report Monitoring, Analysis, and Distribution (responsible/accountable)
  • Conduct Performance management for reporting team
  • Regular Market Analysis and Industry Awareness to maintain knowledge
  • Drive collaborative efforts internally by supporting and sharing best practices in the following key areas:
    • Client Reviews
    • Strategic Business Plan
    • Value-add Programs
    • Process Improvements
    • Tender Management
    • Technology Solutions
  • Lead and review impact and coverage to identify service and opportunity gaps.
  • Direct account monitoring activities by the team to ensure timely payment and collection
  • Create and implement business development plans with short-term and long-term business objectives to be achieved globally.
  • Other duties as assigned

Skills & Competencies

  • Strong written and verbal communication skills
  • Strong leadership skills
  • Excellent presentation and interpersonal skills
  • Thorough knowledge of transportation industry logistics and freight forwarding
  • Thorough knowledge of successful sales techniques
  • Strong computer skills, including Microsoft Office suite
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently
  • Good analytical and program management skills; ability to define, develop and document business processes and procedures
  • Vital customer service, problem-solving, and interpersonal skills
  • Internal/external sales skills
  • Troubleshooting and problem-resolution skills

Qualifications

  • Bachelor's Degree
  • Minimum of 7 years of related experience in sales or account management or operations experience in freight forwarding, logistics, or transportation
  • Minimum of 5 years of management experience
  • Experience with CRM systems

Minimum Requirements

  • Must be eligible to work in the United States for any company in an ongoing capacity without company sponsorship
  • Must be able to perform the physical requirements of the position

California required disclosure: Salary range for this position is between USD 100,000 - 145,000 annually.

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

  • Quarterly Incentive Plan
  • 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
  • Excellent Medical, Dental and Vision benefits
  • Tuition Reimbursement for education related to your job
  • Employee Referral Bonuses
  • Employee Recognition and Rewards Program
  • Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
  • Employee Discounts
  • Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

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Global Account Director • Hayward, CA, United States

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