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Honeywell
Field Service EngineerHoneywell • Remote, New York, United States
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Field Service Engineer

Field Service Engineer

Honeywell • Remote, New York, United States
13 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Provide first-line technical support to partners (VARs) across phone and non-phone channels
  • Resolving common product or configuration issues by following standard operating procedures
  • Supporting ticket creators responsible for designing, implementing, configuring, operating, and maintaining end customer’s security solution
  • Collaborating with TSG leadership and other senior personnel

Requirements:

  • 1 year minimum in related experience troubleshooting software or security equipment, in a contact call center or in-field on prem capacity
  • High School Diploma/GED
  • Understanding basic Networking Fundamentals
  • TCP/IP Basics
  • Basic Network Troubleshooting
  • Database Fundamentals: Understanding the purpose of a database, what an SQL database engine is, and how it stores data
  • Basic SQL or OS Administration
  • Understanding the role of Access Control and Video in Security
  • BA in Electronic/Electrical Engineering or Computer Engineering

Benefits:

  • employer-subsidized Medical, Dental, Vision, and Life Insurance
  • Short-Term and Long-Term Disability
  • 401(k) match
  • Flexible Spending Accounts
  • Health Savings Accounts
  • EAP
  • Educational Assistance
  • Parental Leave
  • Paid Time Off (for vacation, personal business, sick time, and parental leave)
  • 12 Paid Holidays
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Field Service Engineer • Remote, New York, United States

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