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Honeywell
Field Service EngineerHoneywell • Remote, Connecticut, United States
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Field Service Engineer

Field Service Engineer

Honeywell • Remote, Connecticut, United States
12 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Provide first-line technical support to partners across phone and non-phone channels.
  • Resolve common product or configuration issues by following standard operating procedures and leveraging internal tools.
  • Support ticket creators responsible for end customer’s security solution design, implementation, configuration, operation, and maintenance.
  • Handle inbound cases through phone, email, and other options via ticketing system with minimum backlog and timely follow-ups.
  • Resolve straightforward technical problems using established communication processes and escalation workflows.
  • Hold to defined workflows and instructions provided by TSG leadership and senior personnel.
  • Focus on collaboration and continuous learning with clear paths for advancement through training and performance.

Requirements:

  • 1 year minimum in related experience troubleshooting software or security equipment, in a contact call center or in-field on prem capacity.
  • High School Diploma/GED.
  • Understanding basic Networking Fundamentals.
  • TCP/IP Basics.
  • Basic Network Troubleshooting.
  • Database Fundamentals: Understanding the purpose of a database, what an SQL database engine is, and how it stores data.
  • Basic SQL or OS Administration.
  • Understanding the role of Access Control and Video in Security.
  • BA in Electronic/Electrical Engineering or Computer Engineering.

Benefits:

  • Employer-subsidized Medical, Dental, Vision, and Life Insurance
  • Short-Term and Long-Term Disability
  • 401(k) match
  • Flexible Spending Accounts
  • Health Savings Accounts
  • EAP
  • Educational Assistance
  • Parental Leave
  • Paid Time Off (for vacation, personal business, sick time, and parental leave)
  • 12 Paid Holidays
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Field Service Engineer • Remote, Connecticut, United States

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