Chief Operating Officer

Are We the Place for You?
Credit Union West is a $1.4 billion financial institution headquartered in Glendale, Arizona, proudly celebrating 75 years of service. Today, the credit union serves more than 95,000 members and remains deeply committed to strengthening financial well-being while supporting the communities it serves.

Guided by its mission to inspire our members, employees, and communities to achieve their financial goals and enhance their quality of life, Credit Union West is grounded in a culture of trust, integrity, and service excellence. The organization places strong emphasis on building meaningful relationships between employees and members, recognizing that genuine connections are the foundation of loyalty, engagement, and long-term success.

With deep community roots and a people-first philosophy, Credit Union West strives to create lasting, positive impact both internally and throughout the communities it serves. Employees are supported within a collaborative, yet high-performing environment led by a leadership team that prioritizes engagement, professional development, and alignment with the organization’s purpose. This commitment has earned the credit union recognition as a Top Company to Work for in Arizona for 13 consecutive years.

At Credit Union West, we prioritize open communication and transparency through regular team meetings, keeping team members informed and connected as the organization grows. An annual in-person all-staff meeting celebrates achievements and strengthens team spirit, while monthly virtual meetings via Teams provide leadership updates, strategic insights, and employee recognition. This commitment to clear, consistent communication fosters engagement, alignment with the mission, and a strong workplace culture.

Arizona offers a compelling combination of year-round sunshine, an active outdoor lifestyle, and strong economic growth. With expanding industries, comparatively attainable housing, and access to diverse natural landscapes, from desert scenery to mountains and national parks, the state provides an attractive balance of career opportunity and quality of life. For many individuals and families, Arizona represents an appealing place to live, work, and establish long-term roots.

Is this the Career for You?
The Chief Operating Officer (COO) reports directly to the President and CEO and serves as a trusted advisor, partnering to advance Credit Union West’s mission, vision, and strategic priorities. The COO supports the CEO in defining the organization’s vision and values, translating enterprise-wide strategies into actionable initiatives, and fostering innovation, continuous improvement, and organizational alignment.

This collaborative, hands-on leader exemplifies servant leadership, fostering a positive, inclusive culture where employees feel valued, respected, and empowered. The COO provides coaching and mentorship to strengthen leadership depth, enhance engagement, and ensure the organization remains an employer of choice.

The COO provides visionary oversight of business services, marketing, community development, and retail delivery, driving operational excellence, innovation, and initiatives that support growth, financial stability, and community impact. This individual will establish policies and processes that ensure consistent, cost-effective, and compliant operations, while collaborating across functions to achieve goals in sales, service, operational controls, and budgets.

Focused on member experience, the COO champions the credit union’s sales and service culture, leveraging data-driven insights to evolve products and services, enhance financial well-being, and expand memberships, deposits, loans, and member relationships. Additionally, the COO oversees financial stability, risk management, and corporate sustainability, while supporting the CEO in operationalizing the Board’s vision and ensuring regulatory compliance.

Help Us Get to Know You
A bachelor’s degree in business administration, Finance, or a related field from an accredited college or university is required. A master’s degree in business administration or a related discipline from an accredited institution is strongly preferred. Candidates should have 10+ years of progressive senior leadership experience in the financial services industry, with a demonstrated history in operations, strategic planning, digital strategy, and organizational management. Credit Union experience is preferred.

Key Skills & Competencies:

• Able to communicate effectively and tactfully with employees and members both orally and in writing.
• Exceptional leadership skills: ability to motivate, influence, and engage direct and indirect reports and peers with a significant level of diplomacy and trust.
• Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills.
• Energetic, forward-thinking, and creative in business solutions with high ethical standards and trustworthiness.
• Function as a change agent who can collaborate with diverse interests and adapt to internal, market, or regulatory-driven changes.
• Proven, high-level experience in decision-making within the discipline and authority of the role.
• Use of advanced logic to make highly complex judgments with a material impact at the organizational level.
• Work as a team member and possess positive influencing skills to bring others to new thinking and mindset.
• Present a professional, courteous image when interacting with members, co-workers, the Board of Directors, management, business partners, and the community to build strong collaborative business relationships.
• Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom).
• Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.