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INTERNATIONAL RESCUE COMMITTEE
Technology & AI Adoption Specialist – OperationsINTERNATIONAL RESCUE COMMITTEE • Remote, New York, United States
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Technology & AI Adoption Specialist – Operations

Technology & AI Adoption Specialist – Operations

INTERNATIONAL RESCUE COMMITTEE • Remote, New York, United States
15 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Technology & AI Adoption Specialist – Operations will drive the uptake of AI across IRC’s global operations by working directly with teams to identify, test, and scale high-value use cases.
  • This role is responsible for ensuring AI tools translate into real improvements in how IRC works.
  • The Specialist will manage a pipeline of AI opportunities across internal functions (e.g., Finance, Supply Chain, HR), embedding with teams to diagnose needs, co-design solutions, and support adoption through to sustained use.
  • The Specialist acts as the bridge between operational teams (product owners) and technical developers, owning problem definition and user adoption so that development resources are deployed against well-scoped, high-value briefs.
  • Establish and manage a structured pipeline of AI opportunities across departments, including clear problem definitions, requirements, and expected ROI.
  • Maintain a shared intake and prioritization process with technical teams, ensuring the pipeline reflects both operational need and development capacity.
  • Track use cases from intake through pilot, iteration, and scale.
  • Coordinate with cross-functional teams to align on development, deployment, and support.
  • Monitor outcomes and performance against defined success criteria (e.g., efficiency gains, time saved, adoption), providing visibility on progress, key bottlenecks, and lessons learned.
  • Identify and prioritize high-impact AI use cases across internal functions, in close collaboration with AI Governance and Risk Transformation Lead and relevant product owners in functional domains.

Requirements:

  • Minimum 6 years of experience in change management, digital transformation, business analysis, learning & development, or related roles
  • Strong familiarity with AI tools and applications, and ability to translate their capabilities and limitations into practical use cases and workflow improvements
  • Experience driving adoption of AI and other technology solutions in complex, matrixed organizations, from problem identification through implementation and sustained use
  • Strong problem-solving and analytical skills, including the ability to diagnose operational challenges, define clear problem statements and requirements, and analyze and redesign workflows to embed solutions into day-to-day operations
  • Experience designing and delivering training or capacity-building initiatives
  • Strong data orientation, including the ability to use data to inform decisions and track impact
  • Excellent interpersonal skills and track record of building networks (e.g., champions, communities of practice) to support adoption
  • Demonstrated ability to drive alignment and behavior change without direct authority
  • Experience working in international development, humanitarian, or nonprofit contexts strongly preferred
  • Ability to operate in low-resource, high-complexity environments
  • Fluency in English required; proficiency in French, Spanish, or Arabic preferred

Benefits:

  • 10 sick days
  • 10 US holidays
  • 20-25 paid time off days depending on role and tenure
  • medical insurance starting at $163 per month
  • dental starting at $6.50 per month
  • vision starting at $5 per month
  • FSA for healthcare and commuter costs
  • a 403b retirement savings plans with immediately vested matching
  • disability & life insurance
  • an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles
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Technology & AI Adoption Specialist – Operations • Remote, New York, United States

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