Charter Senior Living- Rockford, IL
Pay: $50,000-$55,000/yr
Looking for our next all-star Business Office Manager (BOM) with senior living, HR, payroll, and business office experience!
At Charter Senior Living, we are dedicated to enhancing the lives of our residents through compassionate care, meaningful connections, and a strong sense of community. Our mission — To Enhance the Human Spirit — extends not only to our residents, but also to the associates who serve them every day.
We are seeking a highly organized, detail-oriented, and service-driven Business Office Manager to support the daily business operations of our community while partnering closely with leadership, associates, residents, and families.
If you thrive in a fast-paced environment, enjoy wearing multiple hats, and have a passion for supporting both people and operations, we would love to hear from you.
Get paid today with ZayZoon
Free medical insurance plan options
Medical, dental, and vision insurance
Paid training
Paid time off and holiday pay
Career growth and advancement opportunities
Stable leadership support
Team-oriented and family-like culture
Environment where your voice is heard and valued
Supportive culture for working parents and families
Serve with Heart
Serve with Purpose
Serve with Courage
Have Fun While Serving
The Business Office Manager (BOM) plays a critical leadership support role within the community and partners directly with the Executive Director to help ensure smooth day-to-day operations across multiple departments.
This position oversees core business office functions including:
Payroll processing
Accounts receivable/payables
Billing support
Human resources administration
Onboarding and personnel file compliance
New hire processing
Benefit administration support
Employee relations support
Vendor coordination
General administrative operations
The ideal candidate is proactive, highly organized, professional, compassionate, and able to balance operational priorities with excellent customer service for residents, families, and associates.
ResponsibilitiesManage daily business office operations and administrative functions
Process payroll accurately and timely
Maintain employee records and HR compliance documentation
Assist with onboarding, orientation, and hiring paperwork
Support billing, invoicing, and accounts receivable/payable processes
Partner with department leaders to ensure operational support needs are met
Assist with scheduling and staffing support as needed
Maintain confidentiality and professionalism in all HR and financial matters
Provide exceptional customer service to residents, families, and team members
Support a positive and engaging workplace culture
Previous Business Office Manager, HR Coordinator, Payroll, or administrative leadership experience preferred
Assisted living, healthcare, senior living, or long-term care experience strongly preferred
Strong payroll and bookkeeping experience
Knowledge of HR practices, onboarding, and employee file compliance
Strong organizational and multitasking skills
Ability to prioritize and work independently
Excellent communication and interpersonal skills
Strong computer and systems proficiency
Ability to maintain confidentiality and professionalism at all times
We are looking for someone who:
Takes ownership and initiative
Communicates professionally and compassionately
Thrives in a fast-paced environment
Supports both operational excellence and employee experience
Brings positivity, teamwork, and accountability to the community each day
“It truly feels like family at Charter.”
“The residents become an extension of my family.”
“They truly live out their mission and values.”
“I love working for a company that genuinely puts people first.”
If you are looking for an opportunity where your experience is valued, your work makes a difference, and you can grow your career within senior living, apply today to join Charter Senior Living.
Business Office Director • Rockford, IL
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