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Acquia
Customer Account ManagerAcquia • Remote, United States
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Customer Account Manager

Customer Account Manager

Acquia • Remote, United States
12 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Proactively prospect for and close new opportunities within your book of business
  • Own the entire customer relationship end to end, liaising with internal Customer Success and Support teams
  • Coordinate with internal teams to resolve customer issues
  • Ensure a positive overall customer experience while identifying and closing expansion opportunities

Requirements:

  • 1-2 years of experience in a customer-facing role
  • Ability to drive account retention and identify expansion opportunities with minimal oversight.
  • Strong teamwork, and cross-group collaboration skills; ability to present complex solutions within the context of specific business requirements.
  • Professional knowledge of MS Office (Word, Excel, PowerPoint) and experience with Salesforce.com or similar CRM tools.
  • Exceptional attention to detail and the ability to perform effectively under pressure.

Benefits:

  • competitive healthcare coverage
  • wellness programs
  • take it when you need it time off
  • parental leave
  • recognition programs
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Customer Account Manager • Remote, United States

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