Manager I, Demand Planning

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

The Demand Planning Manager provides strategic and people leadership for the Demand Planning team, overseeing all aspects of demand planning, automated replenishment, inventory optimization, forecasting, and retail inventory execution. This leader is responsible for developing a high-performing team while driving continuous improvement, data integrity, and replenishment excellence across a complex retail network.The position is accountable for coaching and developing planners, establishing performance expectations, prioritizing workload, and fostering a culture of accountability, collaboration, and innovation. Working closely with Sales, Operations, Supply Chain, Retail Partners, Merchandising, IT, and Analytics, the Demand Planning Manager ensures inventory strategies support customer service goals, maximize in-stock performance, and improve inventory productivity.

Responsibilities

Leadership Responsibilities

• Lead, coach, mentor, and develop a team of Demand Planners through regular coaching, performance management, and career development.
• Establish team priorities, objectives, and workload balancing to ensure timely execution of all planning activities.
• Create a culture of accountability, collaboration, innovation, and continuous improvement.
• Recruit, onboard, and retain top talent while building succession plans.
• Develop KPIs and performance metrics for the team and conduct regular business reviews.
• Serve as the primary escalation point for replenishment, forecasting, and inventory issues.
• Influence cross-functional decisions and communicate effectively with senior leadership.

Functional Responsibilities

• Own enterprise auto-replenishment strategy and replenishment logic across retail partners.
• Lead inventory planning, forecasting, store profile management, planogram alignment, audit programs, and data governance.
• Partner with operation system manager to improve automation, forecasting models, and replenishment systems.
• Support new retailer implementations, product launches, merchandising changes, and continuous process improvement.
• Develop executive dashboards and present recommendations to leadership.

Qualifications

Required

• Bachelor's degree in Supply Chain, Business, Logistics, Finance, Analytics, or related field.
• 7+ years of progressive experience in demand planning, replenishment, inventory planning, or retail supply chain.
• 3+ years of direct people leadership with responsibility for hiring, coaching, developing, and evaluating employees.
• Demonstrated success leading cross-functional initiatives and influencing senior stakeholders.
• Advanced Excel and experience with ERP, WMS, forecasting, or replenishment systems.

Preferred

• Experience supporting large national retailers.
• Power BI, Tableau, SQL, or similar analytical tools.
• Experience implementing automation or AI-driven forecasting solutions.

Core Leadership Competencies

• People Leadership
• Coaching & Talent Development
• Strategic Planning
• Change Leadership
• Cross-Functional Influence
• Executive Communication
• Decision Making
• Performance Management
• Continuous Improvement
• Customer Focus

Success Measures

• High-performing and engaged Demand Planning team.
• Improved in-stock performance and replenishment accuracy.
• Reduced out-of-stocks and manual interventions.
• Improved inventory turns and forecast accuracy.
• Strong stakeholder satisfaction and successful execution of strategic initiatives.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier III

#LI-KH1

Leadership Responsibilities

• Lead, coach, mentor, and develop a team of Demand Planners through regular coaching, performance management, and career development.
• Establish team priorities, objectives, and workload balancing to ensure timely execution of all planning activities.
• Create a culture of accountability, collaboration, innovation, and continuous improvement.
• Recruit, onboard, and retain top talent while building succession plans.
• Develop KPIs and performance metrics for the team and conduct regular business reviews.
• Serve as the primary escalation point for replenishment, forecasting, and inventory issues.
• Influence cross-functional decisions and communicate effectively with senior leadership.

Functional Responsibilities

• Own enterprise auto-replenishment strategy and replenishment logic across retail partners.
• Lead inventory planning, forecasting, store profile management, planogram alignment, audit programs, and data governance.
• Partner with operation system manager to improve automation, forecasting models, and replenishment systems.
• Support new retailer implementations, product launches, merchandising changes, and continuous process improvement.
• Develop executive dashboards and present recommendations to leadership.

Required

• Bachelor's degree in Supply Chain, Business, Logistics, Finance, Analytics, or related field.
• 7+ years of progressive experience in demand planning, replenishment, inventory planning, or retail supply chain.
• 3+ years of direct people leadership with responsibility for hiring, coaching, developing, and evaluating employees.
• Demonstrated success leading cross-functional initiatives and influencing senior stakeholders.
• Advanced Excel and experience with ERP, WMS, forecasting, or replenishment systems.

Preferred

• Experience supporting large national retailers.
• Power BI, Tableau, SQL, or similar analytical tools.
• Experience implementing automation or AI-driven forecasting solutions.

Core Leadership Competencies

• People Leadership
• Coaching & Talent Development
• Strategic Planning
• Change Leadership
• Cross-Functional Influence
• Executive Communication
• Decision Making
• Performance Management
• Continuous Improvement
• Customer Focus

Success Measures

• High-performing and engaged Demand Planning team.
• Improved in-stock performance and replenishment accuracy.
• Reduced out-of-stocks and manual interventions.
• Improved inventory turns and forecast accuracy.
• Strong stakeholder satisfaction and successful execution of strategic initiatives.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier III

#LI-KH1