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AA2IT
Pendo Technical LeadAA2IT • Fort Myers, FL, United States
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Pendo Technical Lead

Pendo Technical Lead

AA2IT • Fort Myers, FL, United States
30+ days ago
Salary
$32.00 hourly
Job type
  • Full-time
Job description

Pendo Technical Lead

Location - Remote (Must be able to commute to a client office in Ft. Myers, FL, Irving, TX, or Stamford, CT)

Duration - 12 months with possible extension/contract-to-hire

Pay Rate - $32/hr

Job Summary - Responsible for supporting Organizational Change Management team focused on digital transformation initiatives by producing high quality in-app guidance content on Pendo application for internal audience. Specifically, the role will include managing and optimizing in-app guidance content through the use of industry best practices and the use of data and analytics. This role will also include producing data-driven analysis of user behavior.

Responsibilities

  • Create high-quality, internal customer-facing content via Pendo, with timely delivery Work closely with Change Management Specialists and Product Managers to proactively identify in-app content need
  • Create in-app content ranging from badges to guide walkthroughs based on identified needs and requirements
  • Optimize UI/X of in-app content via A/B testing and creatively identify ways to improve content engagement and overall customer in-app experience
  • Support effective Pendo in-app content QA and testing
  • Troubleshoot with Pendo Support and Account team to solve any issue
  • Utilize Pendo Analytics capabilities to provide data-driven analysis of user behavior and recommendations to improve platform UI/X
  • Support Change Management Specialists and Product Managers on Pendo analytics related requests
  • Support problem solving and data analytics related to digital adoption metrics
  • Act as a subject matter expert for Pendo capabilities
  • Assist in training other team members and stakeholders on how to create and manage content effectively and how to consume analytics effectively via Pendo
  • Establish and maintain relationships with external vendor partners to support Pendo content development, technical troubleshooting, and analytics
  • Maintain familiarity with latest with Pendo product capabilities and adopt these insights into daily work
  • Stay updated with the latest trends, best practices, and competitor strategies in in-app content development
  • Identify and recommend process improvements to internal stakeholders

Qualifications

  • Bachelor's Degree
  • 1+ year of Pendo experience is a plus; basic Pendo knowledge required
  • Familiarity with HTML and CSS is a plus
  • Excellent time and project management skills
  • Analytical mindset, detail-oriented
  • Strong written and verbal communication skills
  • Salesforce experience not required but a plus
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Pendo Technical Lead • Fort Myers, FL, United States

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