Senior Manager, Data Science & Analytics

Senior Manager Of Data Science And Analytics

At eBay, we're more than a global ecommerce leader we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

Want to help shape the future of retail? Are you looking for a highly visible role helping to define and scale live commerce at eBay?

Fast-paced, dynamic, and proactive, eBay Live's Trust & Safety teams are dedicated to creating the world's most secure and trusted live shopping experience. Working at the intersection of innovation, risk management, and customer trust, our teams help enable the safe, sustainable, and scalable growth of the eBay Live ecosystem while protecting buyers, sellers, and creators across the platform.

As a Senior Manager of Data Science and Analytics, you will lead a team of data analysts partnering directly with the eBay Live business unit (specifically their interactions with the Trust, Risk, and Compliance organizations) to identify opportunities, assess business impact, and translate insights into operational and strategic decisions. You will leverage advanced analytics and predictive modeling to guide marketplace decisions, helping the organization proactively manage risk while supporting growth objectives. In addition, you will help define the team's analytical roadmap, develop scalable data infrastructure and measurement frameworks, and drive operational excellence across eBay Live's Trust & Safety initiatives. Your work will play a critical role in enabling data-driven decision making and delivering measurable impact across one of eBay's most innovative and rapidly evolving businesses.

What You Will Accomplish

Team Leader: Lead, mentor, and assist in the development of the data science and analytics team. The role will manage a team of high-impact, motivated data scientists.

Drive Strategic Insights: Utilize strategic, operational, and analytics processes to secure agreement for long-term solutions, influencing leaders across the eBay Live organization and fostering a culture of achieving goals.

Analyze & Identify Opportunities: Conduct analysis of key issues to identify significant opportunities for improving customer experience for buyers and sellers on the eBay Live platform.

Define & Monitor Metrics: Develop Key Performance Indicators (KPIs) to track the experience of users on the eBay Live platform. Monitor these metrics to understand the underlying causes of metric movements.

Accountability & Results: Define business objectives and measure progress in achieving results. Commit to goals and lead complex projects focused on enhancing customer experience, and delivering top- and bottom-line results for eBay.

Cross-Functional Collaboration: Partner with leaders in Product Management, Analytics, Data Science, Engineering, and Design to integrate insights into operational strategies.

Leadership & Communication: Demonstrate ownership and deliver results, set aggressive personal and team goals, communicate effectively, and resolve issues promptly.

What You Will Bring

A Proven Leader Who:

• Possesses strong skills to analyze data and identify root causes
• Effectively leverages data to inform decisions
• Takes responsibility and consistently delivers outcomes
• Establishes ambitious goals for self and team
• Demonstrates clear and proactive communication with excellent listening, writing, and speaking skills

Qualifications

• Educational Background & Experience: BA/BS degree with 7+ years (or Masters/PhD with 3+ years) of relevant experience across at least two areas like Quantitative Research, Analytics, or Data Science.
• Leadership Experience: Experience leading teams of data scientists and analysts
• Data Analysis Expertise: Skilled in recognizing trends and implications within data to support informed decision-making.
• Analytical Solution Design: Capable of creating solutions for complex business problems and collaborating with peers for high impact.
• Technical Skills: Proficiency in programming (Python/R) and data querying (SQL). Advanced understanding of classification.
• Problem-Solving: Strong creativity in solving problems.
• Execution & Results: Relentless execution and resourcefulness, proven ability to deliver results in challenging situations.
• Customer Advocacy: Experience in acting as the voice of the customer, synthesizing diverse views to achieve alignment.
• Communication with Leaders: Ability to convey insights drawn from data to senior-level executives.

Additionally, the following background and experience is helpful:

• Prior experience in marketplace Trust & Safety
• Ability to present complex analyses and insights effectively in simple terms.
• Experience in a leading technology company.
• Background in e-commerce product.
• Experience with Natural Language Processing and LLM/GenAI.