Lifestyle Director

Purpose:

The Latitude Margaritaville Lifestyle Director’s (The Ambassador of Fun) primary responsibility is to create and drive consistent and innovative Latitude Lifestyle programs for residents of Latitude Margaritaville. While applying company-wide initiatives, the Ambassador of Fun will take the lead on lifestyle programming on their home property. The Ambassador will develop and implement activities and programming in a full range of services that appeal to those in the 55+ and better community. The Ambassador shall create innovative and exceptional programming that holds true to core lifestyle as well as creating locally specific events and programs.

The person in this position should exercise good judgement and exceptional problem-solving skills. They must possess a positive demeanor and be able to multi-task in this fast-paced environment.

As the face of lifestyle programming, maintaining positivity and diplomacy in a fast-paced environment is critical. The Ambassador is accountable to the community assistant general manager and is expected to create and execute exceptional programming while bringing the “fun” to the community.

Key Responsibilities and Accountabilities:

Leadership:

• Possess strong communication skills and ability to give presentations, lead meetings/group activities, and actively participate in resident events. This may involve working in the evening as needed.
• Keep current with industry concepts, practices, procedures and fully align with the Latitude Margaritaville brand.
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action.
• Exercise a positive attitude and remain professional under all circumstances.
• Develop locally driven ideas and initiatives while ensuring alignment with brand strategies and the defined Latitude Lifestyle.

Association Structure and Financial Management:

• Provide GM/AGM with a monthly event plan that includes expenses 2-3 months in advance.
• Exercise fiduciary duties to ensure timely payments to vendors.
• Create and update resident participation reports, articulate successes and find opportunities for improved participation.
• Understand financial goals, operate assets in owners’ best interest in accordance with the Board’s policies.
• Actively participate in the creation of the property lifestyle annual budgets in a timely and accurate manner.

Daily Operations and Customer Experience:

• General organization of all resident activities. This includes, but is not limited to, on and off premises activities, including dances, theme parties, holiday celebrations, movies, card games, exercise programs, etc.
• Determine those activities which the residents would be most interested in pursuing and/or participating.
• Benchmark other existing/new clubs that reflect the interests of the community in creating new programming.
• Collaborate with catering (food and beverage) for functions, decorating, operations/technical requirements and all other aspects of event/activity execution. This may include onsite direction and oversight.
• Coordinate with social clubs/groups and their activities/events.
• Ensure all communications for newsletters, event emails and activity calendars are submitted in a timely manner and in alignment with brand standards.
• Execute the sales of tickets for shows and events to standard.
• Post lifestyle events on the TVs utilizing Bright Signs software and keeping the events current.
• Order and maintain needed supplies (e.g., art and craft supplies, party supplies, etc.).
• Create an “I Love My Job” environment that further enlivens the Margaritaville Latitude Lifestyle.
• Supervise/coordinate utilization of all athletic facilities with local management team.
• Ensure compliance with all company, local, state and federal safety rules.
• Comply with all ordinances and regulations per the locations jurisdictions.
• Ensure that correct coordination of all live and “piped in” music for the community is correctly coordinated and on brand.
• Recommend and review policies for association, community and league use of facilities.

Technical Competencies:

Education/Training:

• A post-secondary education is desired. A bachelor’s degree in business or hospitality/tourism would be preferred.
• A minimum of two to four (2-4) years of relevant work experience in a similar role is required.

Experience/Knowledge/Abilities:

• Must have strong entertainment planning background.
• Solid computer skills (Microsoft Word, Excel, mass email, database management, etc.).
• Able to work with vendors and crews organizing events in a timely manner.
• Strong administrative background.
• Excellent working knowledge of customer service principles and practices.
• Outstanding interpersonal, office management and communication skills, as well as a self-starter and multi-tasker.
• Critical thinking, complex problem solving, judgment and decision making.
• Exercise all duties and tasks in a cheerful and friendly manner as well as be a team player together with office staff and residents to achieve all events successfully.
• Ability to work independently and be self-driven, with ability to identify, plan and prioritize business opportunities.
• Knowledge of basic accounting skills
• Team player but can work independently

Special Requirements:

• Physical demands may include the ability to lift up to 50 lbs.
• Standing, sitting, walking and occasional climbing.
• May be required to work at a computer and speak on the phone for extended periods of time.
• Ability to work extended/flexible hours and weekends and be on call as needed.
• Must possess a valid driver’s license.
• Have fun!!! FINS UP!

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation/Work Schedule:

• $90,000 - $100,000 annually
• Full-Time (40 hours)
• Evening, holidays, & weekend availability required