Program Specialist Req-5105

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

East Concourse Older Adult Center: Hosting spaces where new friendships are made, creating opportunities for older adults to thrive, connect and explore, and providing support to successfully navigate life.

RESPONSIBILITIES

• Develop and implement a diverse calendar of programs including educational workshops, fitness classes, arts and crafts, cultural events, and social activities.
• Coordinate day-to-day program operations and logistics (e.g., workshops, activities, outreach).
• Onboard new participants, ensure eligibility documentation is complete, and provide ongoing assistance.
• Assist with participant’s registration and annual update of member files.
• Track and report data on program participation, client outcomes, and service delivery.
• Collaborate with staff, volunteers, and community partners to enhance program offerings.
• Facilitate daily activities and provide hands-on support during events.
• Monitor participant engagement and gather feedback to continuously improve programming.
• Ensure all activities are conducted in a safe, respectful, and inclusive manner.
• Maintain accurate records of attendance, program evaluations, and supply inventories.
• Assist with outreach efforts to increase participation and community awareness.
• Support the center’s mission and contribute to a positive, team-oriented work environment.
• Serve as a liaison between the program and other internal departments or external agencies.
• Assist with the preparation of bulletin boards to reflect monthly calendar of activities, and current holidays and activities.
• Maintain an accurate activities log. Conduct Customer Surveys of Programming and food service and use feedback for program improvements.

Program Specifics and Responsibilities

• Ability to plan and lead group activities.
• Knowledge of gaining-related issues and community resources.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills.
• Strong understanding of aging-related issues and available community resources.
• Strong interpersonal skills with empathy, patience, and cultural sensitivity toward diverse senior populations.
• Experience using databases or client management systems (e.g. PeerPlace, Salesforce) and Microsoft Office Suite.
• Ability to generate reports and maintain accurate records.
• Comfortable with virtual meeting platforms and digital communication tools.
• Ability to support wellness, nutrition, and social programs.
• Skilled in tracking participation and preparing program materials.
• Experience coordinating events, workshops, or group activities.
• Attends home visits, with the case planner and independently, throughout the life of the case.
• Reports any concerns about child safety and well-being.
• Accompanies parents to service appointments and to programs.
• Supports service plans in the areas of effective parenting practices and concrete services such as benefits and entitlements.
• Acquires school and medical records in support of service plans.
• Follows up and reports on service plan tasks of and activities by clients.
• Documents all work provided on program forms, in PROMIS and CNNX databases.
• Attends weekly supervision, staff meetings and case conferences.

QUALIFICATIONS

• Associate’s degree in a related field of study or some college work completed.
• Minimum 2 years’ experience working with older adults in a community- or recreational setting.
• Strong organizational, interpersonal, and written/verbal communication skills. CPR/First Aid certification (or willingness to obtain).
• Knowledge of gaining issues, elder rights, entitlement program, and local community resources.
• Proficiency in English required; proficiency in a second language preferred

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact .