Talent.com
Arise Virtual Solutions
Remote Inbound Customer ServiceArise Virtual Solutions • Fort Worth, Texas
Remote Inbound Customer Service

Remote Inbound Customer Service

Arise Virtual Solutions • Fort Worth, Texas
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Inbound Customer Service

If you have worked in customer services and looking for flexible and varied work, consider a new financial services program on the Arise® Platform. This program needs customer-focused individuals to help support callers with financial transactions. Problem solvers are welcome-those who have the drive to learn and troubleshoot basic issues or inquiries about electronic payments and services. This is a fast-paced, high-call volume program currently available through the Arise® Platform.

The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning extra revenue while saving time and money on costs associated with working outside of the home.

The Arise® Platform has various well-known clients available-including this opportunity with a leading financial services and payments provider supporting prepaid card programs-and you could start earning in just a few weeks.

What you will do in this Inbound Customer Service role:

  • Receive inbound calls from bank partners, merchants, and card holders, answering questions and resolving issues to the caller's satisfaction. Some calls are technical in nature.
  • Resolve concerns related to prepaid debit and credit cards, including card activation, balances, disputes, lost/stolen cards, and policy or procedural questions.
  • Support federal benefit recipients by managing prepaid debit card accounts, resolving transaction disputes, checking balances, and handling reports of lost or stolen cards.
  • Assist with payroll card issues, fund transfers, and payment solutions.
  • Deliver excellent service by actively listening and helping callers uncover the best solution.
  • Follow strict data-protection protocols and adhere to all applicable regulations.

What's needed to service this client:

  • Minimum of one year of consistent inbound call support experience in a customer-facing Financial Services environment (within the past two years).
  • Financial services and banking experience strongly preferred-ideal agents have a background in financial services, prepaid products, credit, or banking support.
  • Quiet and secure workspace to manage a consistent flow of calls.
  • NEW: Lower tech requirement! Wired internet connection with required speeds (ping <50 ms; download >25 Mbps; upload >10 Mbps; minimum 8 GB RAM).
  • High School diploma or equivalent.
  • Background check, drug test, and fingerprinting required. Agents must agree and consent to the Fair Credit Reporting Act Disclosure & Authorization, FBI Individual Rights, and Consent for Collection of Biometric Data before fingerprints can be submitted. Photo ID verification is also required.

Equipment & technology required for this program:

  • Windows 11 (most recent version, fully patched with no pending updates).
  • 8 GB RAM or greater.
  • Intel® Core i5 processor (6th generation or above), 4 cores, 2.4 GHz or higher.
  • Dual monitors required.
  • Webcam required-you must be on camera during all class and engagement activities.
  • Hardwired Ethernet connection required.
  • Apple or Android cell phone for secondary code verification.
  • YubiKey hardware security token-provided by the client to protect access to systems and support one-time password (OTP) verification.

What would be great to have:

  • Two or more years of experience in a customer-facing call center environment, ideally with a financial institution, online bill pay service, or technical support.
  • Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls).
  • Background supporting elderly, disabled, or low-income populations, or familiarity with government benefits.
  • Ability to support callers with low digital or financial literacy.

No degree necessary - This is a great work-from-home opportunity for anyone ready to invest in themselves and work hard on their own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Some clients may require continuing certification. Background check, drug test, and fingerprinting are required.

This opportunity is not available to residents of Delaware, Hawaii, Indiana, Michigan, Nevada, or New Mexico.
Create a job alert for this search

Remote Inbound Customer Service • Fort Worth, Texas

Similar jobs

Customer Service / Sales / Insurance

Fiesta Auto InsuranceFort Worth, TX, United States
Full-time

Customer Service / Sales / Insurance.Are you looking for an immediate and rewarding career opportunity? If so, Fiesta Auto Insurance has the perfect job for you! Join us and start your new career a... Show more

 • Promoted

Remote Customer Service Specialist- Remote

Fort Worth StaffingFort Worth, TX, United States
Remote
Full-time

Remote Customer Service SpecialistBy joining Sedgwick, you'll be part of something truly meaningful.It's what our 33,000 colleagues do every day for people around the world who are facing the unexp... Show more

 • Promoted

Customer Service Representative (Multiple Locations)

Texas Workforce CommissionFort Worth, TX, United States
Full-time

Customer Service Representative (Multiple Locations)WHO WE ARE:The Texas Workforce Commission (TWC) administers the Unemployment Benefits and Tax programs in Texas.Employer-paid state unemployment ... Show more

 • Promoted

Remote Product Tester - Flexible Studies

BuzzTestersAlvarado, TX
Remote
Full-time

Earn up to $400/week, depending on the number and type of studies you complete.Share honest feedback on products and services from independent brands.Assignments include short online surveys (10–20... Show more

 • Promoted

Remote Customer Service Rep

TradeJobsWorkforce76148 Watauga, TX, US
Remote
Full-time

We’re looking for a Remote Customer Service Rep to support the preparation and delivery of goods or services, follow safety procedures and company policies, and gain knowledge of company offerings ... Show more

 • Promoted

Remote Consumer Insights Participant

GL IncCleburne, Texas
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Customer Service Specialist - Remote

TradeJobsWorkForce76136 Fort Worth, TX, US
Remote
Full-time

Customer Service Specialist Remote Job Duties: • Quickly getting up to speed on Occipital products as it relates to Augmented Home ... Show more

 • Promoted

Work From Home

Remote JobsJoshua, TX
Remote
Full-time

Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation&amp; PTO.Apply now! Work f... Show more

 • Promoted

Customer Service - Bank

Charles SchwabRoanoke, TX, United States
Full-time

Position Type:Regular The following information provides an overview of the skills, qualities, and qualifications needed for this role.Your opportunity At Schwab, you're empowered to make an impact... Show more

 • Promoted

Remote Market Research Participant – Up to $90/Session – No Experience Required

Occupons QuebecJohnsonton, TX, United States
Remote
Full-time

Compensation: $45–$90 per completed task.The Consumer Insights Division of our organization is expanding its nationwide research team.We are seeking dependable individuals to support ongoing studie... Show more

 • Promoted

Restaurant Delivery - Flexible Onboarding

DoorDashAlvarado, TX, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you&rsquo;ll stay busy with a var... Show more

 • Promoted

Customer Service Representative - MSI

The Baldwin GroupKeller, TX, United States
Full-time

Why MSI? We thrive on solving challenges.As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower d... Show more

 • Promoted

Remote Consumer Feedback Participant

GL IncCleburne, Texas
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Independent Client Services Consultant (Remote)

Travel with LaniKeller, TX, United States
Remote
Full-time

Independent Client Services Consultant (Remote).We are bringing on Independent Client Services Consultant (Remote) to join our remote team.You will assist clients with planning, booking, and suppor... Show more

 • Promoted

Mortgage Retail Sales Consultant (SAFE) Fort Worth / Arlington

Wells FargoCleburne, TX, United States
Full-time

Mortgage Retail Sales Consultant (SAFE).Wells Fargo is seeking a Mortgage Retail Sales Consultant (SAFE) in Consumer Lending as part of Home Lending.Learn more about our career areas and lines of b... Show more

 • Promoted

Customer Service Representative I

City Of KellerKeller, TX, United States
Full-time

Customer Service Representative IThe Keller Pointe is the premier recreation and family-friendly community center located in the heart of Keller.Come and work at a fun and dynamic facility that val... Show more

 • Promoted

Remote Insurance Sales Representative

Wuest IFSFort Worth, Texas, US
Remote
Full-time

Remote Insurance Sales Representative.Fully Remote | Full-Time | Uncapped Commission + Bonuses.Build a Rewarding Remote Career Helping Families Protect What Matters Most.Remote Phone Sales Represen... Show more

Client Success Agent (Customer Services) - Remote

The Credit ProsFort Worth, TX, United States
Remote
Full-time

Join The Credit Pros For A 100% Full-time Remote OpportunityUnlock Your Potential in the Thriving Credit Industry!Are you ready to take your career to new heights? At The Credit Pros, we believe th... Show more

 • Promoted

Remote Sales Representative (Fixed-Term Contract: February to September)

LawnStarterFort Worth, TX, United States
Remote
Permanent +1

Sales RepresentativeWe are looking for a candidate with phone experience in sales, who is fluent in both spoken and written English.This is a remote job position with a call center feel, so if you ... Show more

 • Promoted

REMOTE CUSTOMER SERVICE REPRESENTATIVE - DATA ENTRY / ENTRY LEVEL - START TODAY - DAILY / WEEKLY

Remote US In TexasNorth Richland Hills, TX, United States
Remote
Full-time

REMOTE CUSTOMER SERVICE REPRESENTATIVE REMOTE DATA ENTRY / ENTRY LEVEL - START TODAY - DAILY / WEEKLY PAY IN TEXASAre you an administrative assistant clerk, a data entry clerk, work in healthcare a... Show more