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Hales AC
Customer Care RepresentativeHales AC • St Petersburg, FL, US
Customer Care Representative

Customer Care Representative

Hales AC • St Petersburg, FL, US
30+ days ago
Salary
$20.00 hourly
Job type
  • Full-time
Job description
📍 On-Site | St. Petersburg, FL (4700 95th St N, St. Petersburg, FL 33708)
💵 $20/hr base + sales commissions and uncapped SPIFFs
🕗 Monday–Friday, 8am–5pm + rotating on-call


Who We Are:
Right Away Home Services (RAHS), parent company of Hales AC, is Florida's fastest-growing HVAC and home comfort company. We book fast, show up fast, and deliver top-tier service — and we need a CCR who moves just as fast.


What You'll Do:


  • Handle inbound calls and convert every real opportunity into a booked job using proven scripts
  • Make daily outbound calls to past customers and new leads — cold calls, maintenance reminders, follow-ups, reviews, duct cleaning, memberships, and more
  • Manage and confirm jobs on the schedule, acting as dispatcher and keeping the board moving
  • Serve as a front-line customer service representative for our brands
  • Take a rotating on-call shift covering 8pm–8am. Here's the good news: our AI answers the overnight calls. You're only stepping in for escalations or true after-hours emergencies the AI can't handle — not fielding every ring
  • Pitch in on other admin duties as needed
  • Hit your targets. Get rewarded. Simple.
This Role Is NOT For You If:


  • You want to work from home — this is 100% in-office, every day, at our St. Petersburg location
  • You're not willing to take a rotating on-call shift (8pm–8am) backing up our AI phone system
  • You aren't willing to make outbound cold calls
  • You can't follow a script or think sales isn't your job
  • You need everything to move slowly — this is a fast-paced role for someone with strong computer skills who can think on their feet
What You Get:


💸 $20/hr base + sales commissions and SPIFFs
📈 Bonus incentives for performance, sales, and productivity
🦷 Health, dental, and vision insurance
🏖️ PTO + Paid Training
🎯 Real opportunity for growth — not lip service
🎉 Fun, fast-paced culture with people who actually want to win


What We're Looking For:


✔️ Confident communicators who don't fold under pressure
✔️ Strong computer skills and the ability to multitask at speed
✔️ Sales-first mindset — if you can't upsell, this isn't the job
✔️ Organized, dependable, and hungry to grow
✔️ Team players who thrive in a competitive environment


Sound Like You? Apply Now.
But don't waste your time (or ours) if you're not ready to work hard, make calls, and get results.

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Customer Care Representative • St Petersburg, FL, US

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