The Member Resource Specialist powers ICUL's member education engine-turning learning needs into high-impact training and events that move credit unions forward. You'll set curriculum priorities, choose delivery formats, and build engaging materials while owning the operational details that make programs feel effortless for attendees.
Key responsibilities include:
- Design, develop, and continuously refine curriculum, agendas, and on-demand resources
- Select, evaluate, and negotiate with speakers/vendors; support contract recommendations
- Manage program/event budgets, monitor spend, and pursue smart cost efficiencies
- Oversee registration systems, attendee communications, records, and reporting metrics
- Coordinate logistics (venue, A/V, travel, food & beverage) and serve as on-site lead as needed
- Partner with internal teams/SMEs and marketing to align content and promotion
Required qualifications/skills:
- 3+ years in training coordination, event planning, or related work (financial services/credit unions preferred)
- Strong project management, communication, and relationship-building skills
- Proficiency with MS Office (especially PowerPoint) and tools like CRM/registration platforms (Canva a plus)
Ready to build learning experiences that truly land? Apply today.
Medical, dental, and vision coverage; 401(k); life insurance; HSA and FSA options; competitive salary; and paid time off.
You kick off by checking the day's dashboard-deadlines, spend, and enrollment-then dive into shaping the attendee experience: sharpening a deck, tightening a session flow, or mapping what's next on the learning calendar. Late morning brings fast, focused touchpoints with a speaker or venue partner to confirm the final details, plus a quick pulse-check on registration trends. After lunch, you draft clear, confidence-building messages that keep participants in the know and stakeholders aligned. You close out by scanning feedback and results, capturing wins and tuning the next program for even more impact. Some weeks include travel, where you're the steady, upbeat on-site presence when the spotlight hits.
Note: This job description is intended to provide a summary of the primary duties and responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role.
Member Resource Specialist • Naperville, IL, USA
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