Position Overview
Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.
What Will I Do Every Day?
Set, confirm and prepare for appointments with customers so they can have a great service experience
Meet or exceed targeted sales goals & the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
Follow up with customers to ensure satisfaction
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty
What are the requirements for this job?
High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
The willingness to follow up with customers
Experience and desire to work with technology
Valid in-state driver’s license and an acceptable, safe driving record
This positions pay ranges $50-$120k annually.
Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
Service Advisor - BMW of Carlsbad • BMW of Carlsbad
As a Seasonal Sales Associate, you are the face of the brandbringing energy, authenticity, and a customer-first mindset to every interaction.You will create memorable shopping experiences by engagi... Show more
A Healthier Future Starts With You!Every great team is led by a great leader.As a Shift Leader, you'll support daily restaurant operations and bring our mission to life, building healthier communit... Show more
Outbound Telephone Sales Job Duties: Communicate via outbound phone calls, as well as email Follow approved scripts ... Show more
At Event Network, we believe the experience matters.As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, ... Show more
Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer's home.Field Sales Representatives at AT&T are driven to connect every interaction ... Show more
Physical Rehabilitation Network (PRN) and its Family of Brands is seeking to recruit & hire a Physical Therapist.PRN brings together some of the most trusted PT brands across the West and Central U... Show more
Drive Your Technician Career with AutoNationThe Service Detail Technician is responsible for cleaning the interior and exterior surfaces on sales and service vehicles as well as new and used invent... Show more
HoneyBaked Ham Company Job Opportunity.HONEYBAKED IS HIRING!! Join the #HamFam!.If you're looking for a part time job, a seasonal position or a new gig, HoneyBaked could be for you.Our schedules ar... Show more
The mission of the Service Department is to deliver highly efficient and elevated Service Counter experiences.Aritzia is growing, and our Service team in Retail is growing with it.This is a unique ... Show more
Sales Manager Of Account Management.This position is primarily located at our Carlsbad location but requires travel when business requires.Pay Range: $100,000 to $125,000 yearly base salary + BONUS... Show more
Middle Market Senior Commercial Real Estate Relationship Manager.Come to work for a company you can be proud to represent.The hiring range for this position is $154,000 to $220,000 annual salary an... Show more
Make an impact providing expert financial advice with heart.Thrivent is a different kind of financial services firm, one that puts generosity at the center of saving and investing.Here, you'll make... Show more
Advisory Mastery Program (AMP).The Advisory Mastery Program (AMP) is a unique development program designed to provide training and support to prepare trainees for a successful career as a Financial... Show more
Financial Advisor Opportunity At Northwestern Mutual.Becoming a financial advisor at Northwestern Mutual is a unique opportunity to start a business where you can help your clients achieve their go... Show more
SUMMARY Sells/leases new and used vehicles at dealership gross profit, volume, and customer satisfaction standards.ESSENTIAL DUTIES Essential Duties include the following.Sells and delivers a minim... Show more
Banc Of California And Your Career.NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California.Banc of California is one of the nation's premi... Show more
Perk up your career with a bold new opportunity at Peet's Coffee! We're seeking passionate people to join our team as Shift Leads.Do you want to work with curious, authentic, and passionate people ... Show more
Required Skill: Must have 3+ years Customer Service experience, preferably within a food manufacturing environment.Fast paced hospitality and / or Retail experience may be considered.Must posses e... Show more
RPM Partners is seeking a Managing Director with deep automotive and manufacturing restructuring expertise to advise clients through complex, high-stakes situations by delivering hands-on operation... Show more
Mortgage Retail Sales Associate Manager (SAFE).Wells Fargo is seeking a Mortgage Retail Sales Associate Manager (SAFE) in Consumer Lending as part of Home Lending.Learn more about our career areas ... Show more
