Wide Format Service Technician – Traveling

Job Description:

• Provide phone and onsite technical support to customers
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment
• Complete equipment installations, deinstallations, relocations, and customer operator training
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility
• Complete service calls according to company standards and service agreements
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows
• Develop working knowledge of Onyx software and RIP systems to support customer print production environments
• Understand how RIP software manages print production and assist customers with general operational questions
• Participate in ongoing training programs to remain current on products, software, and service procedures
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations
• Maintain accurate service records and documentation
• Work effectively in a fast-paced, customer-focused environment

Requirements:

• 2–6 years minimum of relevant field service experience
• Experience servicing and repairing wide format equipment and related technology
• Experience with Canon wide format print equipment strongly preferred
• Working knowledge of Onyx software and production RIP workflows preferred
• Strong computer and networking knowledge
• Excellent customer service and communication skills
• Strong mechanical, electrical, and troubleshooting abilities
• Strong working knowledge of Windows operating systems and related applications
• Highly motivated with the ability to work independently from a home office environment
• Ability and willingness to travel approximately 50% of the time, primarily throughout the Central and Eastern United States
• Must possess a valid driver's license with a clean driving record

Benefits:

• Advancement and growth opportunities into leadership roles
• Collaborative team-oriented environment
• Medical, Dental, Vision, and Life Insurance
• Matched 401(k)
• PTO, Vacation, and Sick Leave
• FSA/HSA programs
• Company vehicle provided for business and personal use
• Ongoing manufacturer training and certification opportunities