Robson Ranch Bakery - Lead - Full time

H-E-B Store Department Lead

As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners. Key responsibilities include store lead operations / training, customer service / sales, and food safety.

Store Lead Operations / Training:

• May serve as backup to Department Manager and typically works opposite shift to Manager
• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
• Assists in all technical areas, as needed
• Performs Representative / Specialist duties frequently

Customer Service / Sales:

• Provides / coaches on superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merchandises products effectively

Food Safety:

• Slices, packages, labels, rotates, and culls products for poor quality
• Complies with department / Store operating procedures
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Additional Department-Specific Responsibilities / Pre-requisites:

• BAKERY: Ensures / oversees effective production planning and execution of supporting processes
• APPLY ADVANCED KNOWLEDGE OF CURRENT TRENDS IN BEAUTY FOR HAIR CARE, SKIN CARE, AND MAKEUP
• DELI: May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering
• PREPARED FOODS: Serves / packages products at customer's request
• EDUCATE CUSTOMERS ON PREPARATION / REHEATING INSTRUCTIONS OF PREPARED FOODS
• PREPACKAGE CONDIMENTS (SAUCES, DRESSING) FOR PREPARED FOOD ITEMS
• CUTS, SLICES, DICES, CHOPS, FOOD IN PREPARATION FOR CHEF
• PRODUCE: Lead (department) Performs lead responsibilities for the department and may serve as backup to Produce Manager
• LEAD (IN-STORE PRODUCTION): Serves as dedicated lead over the in-store production work & Production Partners
• SPENDS MAJORITY OF TIME WITH PROCESSING TEAM ENGAGED IN DAILY SEQUENCE OF TASKS
• TEXAS BACKYARD: Strong knowledge of nursery field
• Strong knowledge of plant and chemical recommendations
• Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)
• Keeps up with current nursery field-related trends

Qualifications & Key Requirements:

• Age Requirement: 18+
• Work Experience: Knowledge/Skills/Abilities:
• Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
• Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or Partners
• Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
• Communication and interpersonal skills
• Education: Associate's degree (AA), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training
• Licenses/Certifications: Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training
• Physical Demands & Working Conditions:
• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department:
• Bakery:
• Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulder, bend
• Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
• Beauty / Drugstore / General Merchandise:
• Constantly reach at waist, grasp
• Frequently stand, walk
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet conditions, loud noise, ambient temperatures
• COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs
• DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
• GENERAL MERCHANDISE: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs
• Dairy / Frozen / Grocery:
• Constantly reach at waist, grasp
• Frequently stand, walk
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold conditions, loud noise
• DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
• FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
• GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs
• Deli:
• Constantly reach at waist, grasp
• Frequently stand, walk, stoop
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
• Entertainment / Nature's Harvest:
• Constantly reach at waist, grasp
• Frequently stand, walk
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to loud noise
• ENTERTAINMENT: Demonstrate the ability to lift 45 lbs, and manage in excess of 55 lbs
• NATURE'S HARVEST: Demonstrate the ability to lift 60 lbs, and manage in excess of 55 lbs
• Floral:
• Constantly reach at waist, grasp
• Frequently stand, walk
• Frequently be exposed to cold conditions
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb,