Job Overview
We are seeking a dedicated and customer-focused Service Desk Consultant to join our team at Vyve Broadband. This is a FULL_TIME position based in Los Angeles, California, United States.
Founded in 2012, Vyve Broadband is a leading provider of broadband, fibre connectivity, cable television, and voice services for both residential and commercial customers. As a Service Desk Consultant, you will be the first point of contact for our customers, providing essential technical support and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills and a passion for solving technical problems in a dynamic and fast-paced environment.
Responsibilities
As a Service Desk Consultant, your primary duties will include:
* Providing first-line technical support to customers via telephone, email, and online chat for issues related to internet, television, and voice services.
* Diagnosing, troubleshooting, and resolving technical hardware and software issues effectively and efficiently.
* Accurately logging all customer interactions and incident details within our service management system.
* Escalating unresolved queries to the next level of support personnel in a timely manner.
* Guiding customers through step-by-step solutions with a clear, patient, and professional approach.
* Contributing to our knowledge base by documenting resolutions and creating helpful support articles.
* Striving to meet and exceed individual and team performance targets and service level agreements (SLAs).
* Maintaining a high degree of customer service for all support queries and adhering to all service management principles.
Qualifications
The ideal candidate should possess the following skills and qualifications:
Essential:
* Proven experience in a technical support or service desk role.
* Excellent verbal and written communication skills, with the ability to explain complex technical issues to a non-technical audience.
* Strong analytical and problem-solving capabilities.
* Experience with troubleshooting network connectivity, including routers and modems.
* A strong customer-focused attitude and a commitment to providing outstanding service.
* Proficiency in using helpdesk software and remote support tools.
* The ability to work independently and collaboratively within a team environment.
Desirable:
* Previous experience within the telecommunications or internet service provider (ISP) industry.
* Knowledge of fibre optic, digital television, and VoIP technologies.
* A relevant technical qualification or certification (e.g., CompTIA A+, Network+).
Benefits
Vyve Broadband is committed to investing in our employees and offers a competitive salary and benefits package. We believe in fostering a supportive and collaborative work environment where you can develop your skills and grow your career. Further details on our benefits will be provided during the interview stage.
Service Desk Consultant • Los Angeles, California, US
We are seeking a dedicated and customer-focused.Los Angeles, California, United States.Founded in 2012, Vyve Broadband is a leading provider of broadband, fibre connectivity, cable television, and ... Show more
Director of Consulting Services.We are seeking an experienced Director of Consulting Services to lead and scale a high-performing professional services organization.This leader will oversee multipl... Show more
We are looking for an MSP Service Desk Manager is responsible for leading the service desk team, overseeing day-to-day support operations, and ensuring consistent, high-quality service delivery to ... Show more
Senior-level consulting role leading cybersecurity incident response and breach investigations for Unit 42 clients.Acts as both a strategic advisor and hands-on technical leader across industries a... Show more
Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space.This position is focused on building relationships wit... Show more
About this role: Wells Fargo is seeking an CA-WA Mortgage Retail Sales Consultant (SAFE) in Consumer Lending as part of Home Lending.Learn more about our career areas and lines of business at well... Show more
Be a part of an award winning, best places to work company! Decron offers a competitive salary, commissions (position specific), engaging workplace, and a benefit package including med/dent/vis/ pl... Show more
Individual contributor responsible for the overall management, business development, analysis and monitoring of a highly complex book of business for Cyber.Recognized as a technical expert in an un... Show more
BRG Retail Performance Improvement Consultant.The BRG Retail Performance Improvement (RPI) practice specializes in providing strategic, operational, and financial advisory services to retail compan... Show more
Teamwork Makes the Stream Work.Roku is the #1 TV streaming platform in the U.Canada, and Mexico, and we've set our sights on powering every television in the world.Roku pioneered streaming to the T... Show more
The Principal Consultant, Reactive Services is a senior individual contributor role within Unit 42 responsible for delivering expert‑level incident response and digital forensics services to client... Show more
Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.We b... Show more
Position Overview: This position is part of a client-facing account team responsible for supporting the delivery and evolution of AfterSales Performance and Dealership Performance Urban Science sol... Show more
Service Solution Operations Specialist, Intelligent Customer Service.Our team builds TikTok's intelligent customer service that serves users across the globe.Our mission is to ensure every user get... Show more
The People Concern has a growing and changing IT Department.Day to Day management of the tasks, assignments and troubleshooting issues is required.This position requires excellent communication ski... Show more
Overall Summary As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty ... Show more
At Jubilee, we're on a mission to provoke understanding and create human connection.We explore experiences that push people to feel more, think more, and see more in others.We challenge the belief ... Show more
Location: Culver City, CA-Onsite.Application Support and Incident Management.Technical & Development Understanding. Show more
The primary focus of this position is to act as a representative of our company to provide top quality service to our customers.Duties in this position are usually repetitive, requiring analysis an... Show more
PM, Network, Help Desk, Application Support for Housing Authority.Managed IT Services and Network Management, Design and Implementation is seeking high-level IT professionals for the Housing Author... Show more
