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ZOLL Medical Corporation
Field TechnicianZOLL Medical Corporation • Remote, Alabama, United States
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Field Technician

Field Technician

ZOLL Medical Corporation • Remote, Alabama, United States
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Provide guidance and support to field on-site and PM technicians
  • Perform onsite product support to assigned customer accounts
  • Manage logistics, deployments, on-site troubleshooting of product, Preventive Maintenance, and software upgrades
  • Direct involvement with staffing of department
  • Assist customers with application of equipment
  • Escalate customer-related issues to Service Manager and CQA Account Manager
  • Perform on-site PMs
  • Train yearly, a minimum of 40 hours in ZOLL related products
  • Assign PM workload to team
  • Provide guidance on PDR process
  • Assist and/or conduct employee's reviews as required by management
  • Deployments to other customers in region at the direction of management
  • Monthly reporting of department metrics for on-site coverage and PM performance
  • Provide software upgrades as requested

Requirements:

  • Technical Degree (2 year minimum) required or Equivalent work experience required
  • Prior work experience interfacing with external customers preferred
  • Valid driver’s license required
  • Credit card in good standing for travel expenses required
  • Excellent verbal & written communication skills
  • Ability to meet objectives
  • Ability to work independently
  • Organizational skills
  • Experience with computers and Microsoft Office

Benefits:

  • Comprehensive benefits plans available
  • Ongoing training in ZOLL related products
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Field Technician • Remote, Alabama, United States

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