Senior Business Process Engineer

Job Title

Leverages advanced design thinking and process engineering expertise to reimagine, modernize, and transform company by optimizing end-to-end processes, elevating user experiences, and informing optimal technical solutions that drive enterprise-wide growth and operational excellence.

Role Summary

This contract role provides surge capacity to support multiple concurrent CX/process engineering initiatives across the enterprise. You will quickly ramp into active workstreams, lead discovery and facilitation sessions, document current-state processes and experiences, identify improvement opportunities, and translate findings into clear business and technical requirements to enable solutions such as automation, AI, OCR, and platform enhancements.

What You'll Deliver (Outcomes)

• Current-state process maps and experience/journey documentation using established standards
• Analysis and synthesis of qualitative + quantitative insights to surface pain points, root causes, and opportunities
• Future-state workflows and recommendations that improve experience, growth, efficiency, reduce risk or expenses
• Clear requirements (business + technical) that enable automation/AI/OCR/platform solutions
• Facilitation outputs: workshop agendas, artifacts, decisions, and action plans
• Change adoption support materials (impacts, comms, stakeholder readiness)

Key Responsibilities

• Lead and/or support discovery with cross-functional partners; create a clear scope and problem framing
• Design and facilitate working sessions with stakeholders, capture outputs and drive closure
• Build reusable artifacts (process maps, RACI/SIPOC where applicable, requirements, documentation)
• Partner closely with internal leads to support parallel workstreams and maintain delivery momentum
• Communicate progress, risks, and dependencies with strong documentation discipline

Required Skills

• Business process management / end-to-end experience and process design inclusive of tool utilization and documentation
• Analytical problem-solving; comfort with ambiguity and complex environments
• Strong facilitation and stakeholder management (including senior stakeholders)
• Requirements writing and translation of designs into implementable needs
• Experience supporting transformation initiatives and sustaining adoption

Preferred Experience

• Financial services domain exposure
• Salesforce domain experience
• Loan Ops / Wealth Ops process and technical exposure

Experience & Education

• Bachelor's degree (Business, Engineering, or related)
• 5+ years leading cross-functional process improvement and/or design thinking initiatives focused on client and/or employee experience.

Certifications (Preferred)

• Lean / Six Sigma
• User-Centered Design

Travel

• As needed based on workshop cadence and stakeholder needs (specify if travel is required).
• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.

Physical Demands

• Prolonged sitting, ability to communicate face to face in-person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.