Enterprise Implementation Consultant

Enterprise Implementation Consultant

For over four decades, PAR Technology Corporation has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries.

As an Enterprise Implementation Consultant at PAR Technology Corporation, you will be responsible for working within a collaborative team atmosphere to implement PAR OPS within new or existing client environments. Using your operational knowledge of the hospitality industry, you will serve as a consultant for clients to gather requirements, configure the software, manage implementation projects, train end-users, and deliver solutions tailored to meet the needs of their business.

This role requires a strong blend of technical expertise, consulting skills, and client-facing communicationserving as the subject matter expert from kickoff through go-live and beyond.

Position Location: Remote

Reports To: Sr. Manager of Implementations

What We're Looking For:

4-year technical degree or equivalent experience (preferred)

13 years of experience working with the PAR OPS platform (preferred)

24 years of experience in the restaurant technology industry (preferred)

Previous experience in the hospitality industry in a management role (preferred)

Track record of success in Professional Services

Demonstrated ability to support multiple, concurrent initiatives

Self-motivated with a proven track record in customer multi-unit implementations

Ability to self-train and stay current with technology and security trends in restaurant and retail

Comfortable in a dynamic, agile environment within a growing technical organization

Additional skills:

Excellent operational, project, and time management skills

Excellent verbal and written communication skills across technical, non-technical, and international audiences

Excellent training and presentation skills

Strong technical and problem-solving abilities

Strong consulting, organizational, and process improvement skills

Strong knowledge of application design, database tools, and relevant restaurant and hospitality technology (preferred)

Strong analytical and debugging skills

Skilled at adapting services and methodologies to diverse customers and projects

Adept at leading scalable process development

Ability to manage ambiguity and apply problem-solving in unique situations

Ability to communicate financial and technical concepts clearly and efficiently

Analytical skills to help remove barriers to sales and implementations

Excellent working knowledge of PAR OPS functionality

Unleash your potential: What you will be doing and owning:

Consult with clients to fully analyze and understand existing operational procedures across business functions (Procurement, Accounting, Payroll, Analytics & Reporting, etc.) from store level to corporate office

Configure solutions to meet the needs of store-level operators, above-store operators, and corporate users based on gathered requirements

Serve as subject matter expert throughout configuration, training, pilot, and rollout phasescommunicating effectively with technical and non-technical stakeholders at all levels

Complete configuration efficiently and accurately across varying degrees of complexity

Consult with third-party providers and internal team members to design and deliver software integrations and rollout solutions

Perform data analysis to identify required modifications that meet client business requirements

Identify opportunities to provide additional products, services, or resources to clients

Deliver training effectively to end-users

Document project task status and completion using project tracking tools while serving as Project Manager throughout the implementation lifecycle

Maintain working knowledge of client operations to support issue resolution and educate support teams

Alert implementation senior management to potential scope challenges, issues, or change requests

Contribute to knowledge management resources, including LMS content, internal and client-facing documentation, and digital adoption platforms

Collaborate with internal support and implementation team members to resolve critical or complex technical issues in a timely manner

Provide Level II support to existing customers

Participate in after-hours client support rotation on a scheduled basis

AI Integration:

Leverage AI tools to enhance implementation efficiency by streamlining client analysis, automating documentation and reporting, and improving communication and training delivery.

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com . If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.