Process Improvement [Multiple Positions Available]

Job Title

Process Improvement Specialist

Job Description

Duties: Drive process improvement initiatives across multiple business units, focusing on identifying inefficiencies and implementing solutions that drive operational excellence. Collaborate with cross-functional teams to map current processes, analyze workflows, and document areas for improvement. Develop and execute project plans for transformation initiatives, including setting timelines, defining deliverables, and monitoring progress to ensure successful implementation. Facilitate meetings to engage stakeholders, gather input, and communicate changes related to process improvements. Utilize data-driven analysis to measure the impact of process changes, track key performance indicators, and report results to senior leadership and relevant stakeholders. Partner with technology teams to identify automation opportunities and support the integration of new tools or systems that enhance process efficiency. Ensure compliance with regulatory requirements and internal policies throughout all process improvement activities, maintaining documentation and audit trails as needed. Provide ongoing support and guidance to business units post-implementation, addressing any issues, gathering feedback, and making necessary adjustments to sustain improvements.

Qualifications

Minimum education and experience required: 3- or 4- year Bachelor's degree in Economics or related field of study plus four (4) years of experience in the job offered or as Process Improvement, Client Onboarding, Operations Manager, Program Manager, or related occupation.

Skills Required: This position requires two (2) years of experience with the following: Driving process improvement to plan, execute, and monitor projects; Collecting, analyzing, and interpreting operational data to identify inefficiencies and recommend solutions; Developing and executing project plans, including setting timelines, defining deliverables, and tracking progress; Facilitating meetings, workshops, or training sessions focused on process improvement or change management; Identifying trends, bottlenecks, and root causes of inefficiencies; Developing dashboards and visualizations to communicate findings. This position requires one (1) year of experience with the following: Mapping and documenting business workflows using process mapping tools including Lucid chart; Preparing and presenting reports or findings to management or senior leadership; Conducting compliance reviews and maintaining process documentation to support regulatory audits; Supporting or implementing technology solutions that automate or enhance business processes; Documenting current and future state workflows; Performing gap analysis between existing and target processes; Supporting the integration and maintenance of business process management or automation tools; Troubleshooting and resolving issues related to process automation.

Location

8181 Communications Pkwy, Plano, TX 75024.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.