Mgr, Benefits

Benefits Manager

Charter Schools USA (CSUSA) is one of the largest and highest performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in Life. CSUSA provides an academically rigorous education to students equipping them with real world readiness, prepared for college or career after graduation. With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts.

The Benefits Manager is responsible for the end-to-end administration of employee benefits and leave programs. Reporting to the Director, Benefits, this role ensures accurate, compliant, and efficient processing while delivering high-quality employee experience across benefits and leave management. The position partners closely with Payroll, Finance, HRBP, and external vendors to maintain operational excellence and regulatory compliance.

Oversee day-to-day administration of health, welfare, wellness and retirement programs. Manage benefits billing, reconciliation, and vendor payments. Partner with Finance on payroll reconciliations, accruals, and reporting. Ensure payroll deductions match 401(k) provider records & benefit premium deductions to prevent funding delays. Ensure accurate eligibility, enrollments, and life event processing. Serve as an expert resource for employees, helping to resolve escalated benefit issues and questions. Manage the administration of the leave programs including FMLA, state leaves, and company policies. Partner with employees and managers to support seamless leave experiences. Oversee Affordable Care Act (ACA) compliance and reporting. Responsible for annual reporting to Centers for Medicare & Medicaid Services (CMS. Ensure compliance with ERISA, ACA, HIPAA, COBRA, FMLA, and applicable state benefit laws. Support audits and maintain documentation for all department processes and controls. Complete yearly 401k, & Workers' Compensation Audit with a third party. Complete all yearly True-up reporting and payments. Maintains reporting of benefits metrics, capturing, enrollment, cost and trend. Works with third party systems. Perform data analysis, reconciliation, and validation across files, reports, and systems to identify discrepancies, inconsistencies, and trends. Research and resolve eligibility, enrollment, billing, or vendor file discrepancies, including root cause identification and corrective actions. Ensures appropriate and timely communications and employee education. Partner with HR Business Partners and Talent Acquisition to ensure benefit programs support recruitment and retention goals in key labor markets. Serve as Benefits department representative and/or facilitate benefits presentations at company events, state functions, OE Support or company Health & Wellness Fairs as needed. Provides support to the Director in key initiatives as needed.

Able to maintain confidentiality. Strong attention to detail and ability to manage complex, sensitive data. Experience working in a team environment as a team leader/facilitator/influencer. Excellent verbal and written communication skills, articulate presentation skills, and self-motivation. 5 years of experience in benefits administration. Experience with benefits billing and vendor management. Experience with leave of absence administration and compliance requirements. Working knowledge of SOX controls, audits, and compliance frameworks highly preferred. Required knowledge of all Microsoft Office Products. Demonstrated creativity and experience in creating and implementing programs that match employee needs, lifestyles, and interests. Must be willing to be trained in all department functions to help support during peak times. Must be willing to travel and conduct presentations in person.

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Domestic travel may be required up to 10% to 20% as needed. Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.

Job is exempt from the minimum wage and overtime provisions of the Fair Labor Standards Act.