Learning Experience Designer/Developer (Multiple Locations)

Learning Experience Designer/Developer

The Texas Workforce Commission is seeking a Learning Experience (LX) Designer/Developer (E-Learning Developer I) for Unemployment Insurance (UI) Client Services. This is a full-time in-office position that can be based in one of the UI Tele-Centers (El Paso, Fort Worth, McAllen, San Antonio) or in UI Client Services (Austin).

TWC is the state agency charged with overseeing and providing workforce development services, to include unemployment benefits. We are guided by our core beliefs, including that our success is based on our organizational values, which includes that our employees are our greatest asset. The UI Training Team is tasked with developing highly skilled staff who assist individuals with Unemployment Insurance claims and issue benefit eligibility decisions. The goal is to provide innovative training programs with cutting-edge learning experiences for highly effective trainers.

You are a hands-on Adult Learning professional who excels at both the strategic design and the physical development of training programs. You are a creative learning and development (L&D) professional with expertise in crafting both facilitator-led classroom materials and interactive E-Learning experiences. You are passionate about translating complex operational processes and policies into clear, engaging training for adult learners.

The UI LX Designer/Developer performs complex (journey-level) instructional design and development work under moderate supervision with limited latitude for the use of initiative and independent judgment. This role is responsible for the end-to-end analysis, design, and development of training programs for both instructor-led (virtual and in-person) and asynchronous (eLearning) delivery. The UI LX Designer/Developer will play a pivotal role in enhancing our training materials and programs.

You qualify with graduation from an accredited four-year college or university with major course work in instructional design, information technology, communication, human resources, organizational development, education or a related field. One year of experience in E-Learning development, instructional design work, training and development procedures and techniques, learning design models and principles, instructional design principles and techniques, E-Learning tools and learning management systems, programing languages, and curriculum design may be substituted for each year (30 semester hours) of education.

You are a great fit with proficiency in eLearning authoring tools (specifically Articulate 360), multimedia development software (e.g., Adobe Creative Cloud), Microsoft Office and Visio. Experience working closely with Subject Matter Experts (SMEs) to develop technical or policy-based training content. Strong project management skills, with the ability to manage priorities and meet deadlines. Ability to effectively assess needs, evaluate efficacy, and receive and incorporate feedback. Knowledge of accessibility standards (e.g., WCAG) for learning content. Strong communication, presentation, & interpersonal skills. Advanced experience in developing complex technical or policy-based training programs. Knowledge of copyright and trademark rules for writing and delivering content. Knowledge of unemployment insurance policies and procedures. Experience with learning evaluation models (e.g., Kirkpatrick) and measuring training effectiveness.

You gain a family friendly certified workplace, starting salary: $4,523.16/month, comprehensive benefits package: retirement plan, optional 401(k) & 457 accounts, medical insurance, optional dental/vision/life insurance, EAP services. Paid time off, including vacation, sick and family care leave. Additional benefits information available at

Will work 40 hours a week during hours of operation Monday through Friday, between 8:00 AM to 6:00 PM CT. Occasional overtime (evenings, weekends, and holidays) may be required. Management will set the final schedule. Duty involves up to 10% travel within the state of Texas and the ability to lift 15 pounds. Skills tests and/or knowledge assessments may be given during the hiring process.