Manager-Help Desk & Support Applications manages the daily operations of the IT Help Desk to ensure user issues and service requests are identified, prioritized, researched, resolved, and followed up on in a timely and effective manner. Oversees help desk systems, processes, staff, and service delivery to support organizational technology needs and enhance the end-user experience.
Education and Experience Required:
Degree (Associate's or Bachelor's) and four (4) years of experience managing or supervising an IT Help Desk, Service Desk, or Technical Support team.
Certifications, Licenses or Registration Required :
N/A
Knowledge, Skills, and Abilities:
Knowledge of computer hardware and help desk software. Knowledge of current technological trends in the information technology service management area. Analytical, organizational, and problem resolution skills. Skill in the use of personal computers and related software applications. Verbal and written communication skills. Interpersonal skills to interact with a wide range of constituencies. Ability to identify. Ability to plan, priorities, and schedule help desk activates. Ability to organize and manage resources. Ability to build and sustain professional coalitions and relationships. Ability to supervise, evaluates and develop help desk staff.
Responsibilities:
Physical and Environmental Demands: Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional driving, occasional kneeling, occasional reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)
Time Type: Full time
FLSA Designation/Job Exempt: Yes
Pay Class: Salary
FTE %: 100
Work Shift: Day
Benefits Eligibility: Grant Funded: No
Job Posting Date: 07/9/2026
Job Closing Date (open until filled if no date specified):
Help Desk & Support Applications - Manager _ Division of Information Systems • Jackson, MS, United States
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