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Marsh McLennan
Operations Specialist – EH&B Offshore Operations Subject Matter ExpertMarsh McLennan • Remote, South Carolina, United States
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Operations Specialist – EH&B Offshore Operations Subject Matter Expert

Operations Specialist – EH&B Offshore Operations Subject Matter Expert

Marsh McLennan • Remote, South Carolina, United States
11 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Provide guidance to teammates across the organization, and to 3rd party vendors, in order to support firm growth and success
  • Manage projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations
  • Writing, Updating and Training Standard Operating Procedures
  • Upholding quality standards by ensuring that process and product output meet regulatory and internal control requirements
  • Tracking quality metrics, recommending improvements, and guiding the business on quality control issues
  • Analyze feedback, propose suggested actions, create reporting and presentations relating to ad-hoc reporting
  • Drives operational support of management teams and processes for continuous improvement of efficiency and quality within the team
  • Contributes to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives
  • Manages and prioritizes own workload to meet individual SLA, KPI and Quality targets
  • Disseminates information to and coordinate projects, leveraging best practices to achieve operational excellence
  • Maintains a basic understanding of the core aspects of relevant Insurance and related legislation

Requirements:

  • College Degree or equivalent education, training and work-related experience
  • Three years of experience within the Employee Health and Benefits industry
  • Highly effective written/verbal communication and facilitation skills
  • Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
  • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Benefits:

  • Generous time off, including personal and volunteering
  • Tuition reimbursement and professional development opportunities
  • Hybrid Work
  • Charitable contribution match programs
  • Stock purchase opportunities
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Operations Specialist – EH&B Offshore Operations Subject Matter Expert • Remote, South Carolina, United States

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