Contracts Negotiator

Job Description:

• Negotiate customer agreements including subscription agreements, order forms, SaaS terms, MSA/SOW structures, amendments, renewals, and channel partner agreements across the Americas region
• Review, redline, and negotiate customer paper (including procurement terms, DPAs, and security addenda) against Sophos's approved positions and playbooks
• Partner with Sales, Deal Desk, and other business stakeholders to support deal velocity while managing commercial and contractual risk
• Escalate issues that require legal judgment to in-house counsel, with clear summaries of the issue, business context, and recommended path forward
• Maintain and help improve contract templates, fallback language, and negotiation playbooks
• Track and manage a pipeline of active negotiations, ensuring timely turnaround and clear communication with internal stakeholders
• Identify trends in customer pushback and work with the Legal team to develop scalable responses
• Support process improvements in contract lifecycle management, including workflow tools and approval processes

Requirements:

• 3+ years of experience negotiating commercial contracts, preferably in a technology, SaaS, or cybersecurity company
• Demonstrated ability to read, interpret, and negotiate complex commercial agreements without direct supervision
• Strong understanding of common commercial contract concepts: limitation of liability, indemnification, IP ownership, data protection, warranties, and termination rights
• Familiarity with SaaS and subscription-based business models
• Experience working with Sales teams in a fast-paced, deal-driven environment
• Excellent written and verbal communication skills, with the ability to explain contract positions to non-legal stakeholders
• Strong organizational skills and the ability to manage a high volume of concurrent negotiations
• Comfort working across time zones in the Americas region
• **Preferred Qualifications**
• Experience negotiating with U.S., Canadian, and Latin American customers
• Familiarity with government or public sector contracting in the Americas
• Experience with contract lifecycle management (CLM) tools
• Background in cybersecurity, IT infrastructure, or enterprise software
• Paralegal certification, contract management certification (e.g., IACCM/WorldCC), or equivalent professional training

Benefits:

• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Global employee sustainability initiatives to reduce our environmental footprint
• Global fitness and trivia competitions to keep our bodies and minds sharp
• Global wellbeing days for employees to relax and recharge
• Monthly wellbeing webinars and training to support employee health and wellbeing